Customer Service Manager (Entry Level) | Long Beach, CA

Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.

Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.

Remote) : #1. 5+ years experience. Working with marine large bore diesel engines is a plus. #2. Strong MTU experience. #3. Experience with MTU MCS/RCS electronics. #4. Experience with Diasys software is a plus. Responsibilities of the Journey Level Marine Field Technician (Fully Remote) : Looking for a Journey Level Marine Field Technician who will focus on a variety of marine applications in support of our companies continued growth in the Long Beach, CA area.

Must have experience working on MTU engines. Primary (Essential) Duties: Determine unit condition by conducting inspections & diagnostic tests, identifying deficiencies. Complete engine overhauls as well as other repairs identified

during the diagnostic process. Verify performance by conducting sea trials and making necessary adjustments as needed. Contains costs by using warranty; evaluating service & parts options.

Maintains engine and vessel records with an accurate documentation of service and repairs. Maintain a safe & organized work environment. Accepts ownership for accomplishing new & different requests; explores value add opportunities. Performs MTU engine commissioning trials. Communicate while on site with customers in a professional manner. Performs other duties as assigned. Provide guidance, assistance and training to apprentice marine technicians as needed. Requirements for the Journey Level Marine

Field Technician (Fully Remote) : Knowledge, Skills and Abilities: Strong laptop/PC skills.

Excellent analytical and problem-solving skills. Ability to visually diagnose mechanical issues. Ability to read service and repair manuals, operating instructions and work orders. Ability to perform repairs in a timely fashion. Fluent with electrical multi-meters. Thorough understanding of diesel engine electronic controls. Strong verbal and written communications skills, with proven ability to clearly communicate with technical support, sales and management. Ability to work well independently as well as part of a team. Experience/Education Requirements: High School Diploma or equivalent.

Technical schooling is a plus. 5+ years experience. Working with marine large bore diesel engines is a plus. Strong MTU experience. Experience with MTU MCS/RCS electronics. Experience with Diasys software is a plus. Other Key Requirements: 100% onsite, in-office role. No sponsorships or visa holders. No Corp-to-Corp. Frequent travel within an assigned territory or area (AOR). May include travel outside of assigned region, including international. Valid, unrestricted drivers license and insurable. Own set of mechanics tools. Transportation Worker Identification Credential (TWIC) card is a plus.

Complete company provided manufacture training online and in person. Benefits of the Journey Level Marine Field Technician (Fully Remote) : Health insurance 15 Paid Time Off (" PTO" ) days 9 Paid Holiday's Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Accidental Death & Dismemberment Insurance 401(k) matching Referral Program Flexible Spending Account (medical and dependent care) Health Savings Account Critical Illness Hospital Indemnity Accident Parental Leave Pay Bereavement Pay Jury Duty Pay Professional Development Assistance Employee Assistance Program.

About Relevante, Inc. the Recruiting Firm Representing the Client for this Job Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region.

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Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.