Location: Tacoma, WA
Company: CRH
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Sales, Engineering, Purchasing, Manufacturing, and Operations to successfully address customer needs both in office and on location. This position is located in Tacoma, WA but travels extensively and for extended periods of time both domestically and internationally.
ESSENTIAL DUTIES: Office Responsibilities: Assist in the preparation of quotations for service visits and equipment upgrades. Provide customer support via telephone and electronic communication for installed existing equipment, maintenance questions and upgrades. Actively participate in the assembly and tests of the equipment prior to shipment. Create detailed plans for installation, startup, and commissioning including schedule,
tasks, resources, tools and equipment. Gather hard or electronic copies of all drawings, schematics, and installation documentation for use in the field.
Study and understand sequence of operations, controls philosophy, speed setups, and system performance requirements before arriving on-site. On-Site Responsibilities: Supervise equipment/systems installations including managing and supervising inhouse, customer, and external resources involved in the installation. Interact with internal and external project managers during field projects. Provide training to customer and customer's employees in the operation and maintenance of Globe equipment. Clearly and professionally interact with
customer regarding status of commissioning. Provide repair and repair supervision for Globe manufactured equipment.
Prepare detailed, daily service reports of onsite activities and submit to customer and manager. Prepare detailed installation status reports, equipment deficiency reports, and other documentation required for the service/project visit. Other duties as assigned. QUALIFICATIONS: 5+ years of directly related experience in field service, installation services, maintenance, repair, or a combination of the foregoing required. Must have working knowledge of industrial blueprints, as well as electrical and pneumatic schematics and other drawings to determine proper work procedures.
Prior experience with Allen Bradley and/or Siemens PLCs a plus. Working knowledge of Auto CAD 2012 and Microsoft Office required. Demonstrated experience with material handling equipment, wood products or paper industries desired. Proven track record of being self-motivated, working with minimal supervision, and leading and partnering with diverse team members required. Ability to handle multiple priorities efficiently, retain a sense of urgency and meet strict timelines required. Proven ability to use hand, power and precision tools and gauges required. Must be able to obtain a certified field service certificate.
Must possess a valid driver's license and possess, or be able to obtain, a Passport and Transportation Workers Identification (TWI) card. Must be able to occasionally lift up to 50 pounds. Conduct oneself with the highest level of professionalism and ethical standards. Job Posted by Applicant Pro
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
