Location: Minnetonka, MN
Company: Signature Consultants
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
learners with the skills that they need to provide an excellent experience to our customers and channel partners. Responsibilities include, but are not limited to: Consult and collaborate with business leaders and subject matter experts to conduct learning needs analyses and determine best learning or performance solutions to address identified gaps.
Leverage adult learning principles, from analysis through evaluation, to design and develop effective learning experiences using a blend of modalities including, but not limited to, digital, Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT). Act as program manager for position-based training programs to ensure they
are maintained and kept up to date for effective delivery. Partner with your L&D Consulting & Design peers to ensure alignment on learning approach for all business lines and to drive interconnectivity of the learning solutions.
Partner with the training delivery associates to ensure that all training programs are effectively delivered, evaluated, and updated as needed. Serve as project manager to effectively lead cross-functional team of peers and business partners for a variety of learning projects and initiatives. Build strong business acumen and maintain solid understanding of our enterprise strategic goals, business strategic goals, and operating model. Qualifications3-5 years' experience
in learning and development consulting, program management, and evaluation and measurement.3-5 years' experience in instructional design, including intermediate level proficiency in digital design utilizing authoring tools (e.
g. Articulate Rise and Storyline, Camtasia, etc. )Demonstrated project management experience for moderate scale projects. Demonstrated communication skills and the ability to tailor your message to a variety of audiences. Strong collaboration and partnership skills and experience in leading key partners and stakeholders through change. Preferred Qualificationinteractionperience in supporting training for contact center and/or operations teams.
Experience in and knowledge of insurance industry. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc. ), an eight day per month standard is an option. Physical Job Requirements: Ability to utilize keyboard, mouse and computer for up to 8 hours per day.
Ability to work at least 40 hours per week Ability to utilize telephone for 2-4 hours per day Ability to perform grasping tasks throughout the entire work day Ability to be mobile periodically throughout entire workday The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs. Securian Financial has been around for 140 years.
We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition: Generous paid time off. We want you to take time off for whatever matters most to you! Tuition reimbursement program. We value continuous learning at Securian! Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
Continuous opportunities for new challenges. Variety of health plan options as well as dental and vision plans. Paid maternity/paternity leaves. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, interaction, gender, gender identity, interactionual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status.
If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at xyz X@, by telephone 651-655-xyz X (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here Pando Logic. Keywords: Training & Development Specialist, Location: Minnetonka, MN - 55345For more details: jobs-search. org/learning_minnetonka-c436378/learning-development-sr-analyst-minnetonka_i1970151006
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
