Location: Kingston, NY
Company: MMC Group
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
large amount of inbound and outbound calls. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Qualifications: High School Diploma or equivalent required Minimum of one (1) year customer service experience required Demonstrated typing skills for CRT input required Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress Bi-lingual, Spanish preferred Equal Employment Opportunity/Affirmative Action: The Institute for Family Health is an Equal Employment Opportunity
Employer.
This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements.
Nothing outlined in this job summary is to be construed as an express or implied contract of employment. Please visit www. Institute. org for more information. PDN-9ae3d1a8-7ccb-42ef-8f76-424e4db8fe4f
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management. Handle guest mail and messages per established procedures.
Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per
established procedures. Keep lobby, back office and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls.
Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by
completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance.
Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs. Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing
from home, taking calls, and get paid $400--$800 or > > > a week (dependent on your work) You can complete a brief application at http: //myir. ws/ today, and we will consider your application instantly. note: expect a phonecall soon after you complete your application! Looking forward to hiring you!
