Location: Des Plaines, IL
Company: Steris
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills• Conducts new employee orientations, trains and coaches Store Associates•
Utilizes company tools to diagnose opportunities and develops action plans to improve performance• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members• Provides direction, support, and ongoing feedback of overall performance to staff members• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled• Ensures company standards are met for store and associate appearance• Assists with planning and adjusting schedules as necessary
to maximize sales, while ensuring payroll expectations are followed• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate• Willingness to participate in continued education, including product knowledge and professional development• Assists management team with inventory management• Performs all duties of a store associate while functioning as a Customer Service Manager• Performs all duties as directed by managers Qualifications• Must be 21 years of age• 1-2 years retail management experience.
Demonstrates supervisory and training/coaching skills• Full-time employment, ability to work evenings, weekends and holidays, as scheduled.
Consistent and regular attendance required• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to effectively communicate with customers and staff.
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required. • Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc. )• Ability to count cash and make change accurately• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds• Ability to stand and/or walk for extended periods of time• Ability to follow directions and complete assignments• Ability to read small type• Ability to repeatedly walk up and down stairs• Ability to work in cold areas Hourly pay range for this position is $19.00-$22.00 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications For more details: jobs-search.
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week!We also offer health insurance, vacation time (even for part-time employees), shift differential, a 401(k) option, and employee discount program for fountain drinks/coffee and car washes. Additionally, we provide complete side-by-side training with the manager to ensure your success.
If this sounds like the right convenience store opportunity for you, apply today! ABOUT MACH 1 STORES Known for our friendly staff, stocked merchandise, and cleanliness, family-owned Mach 1 Stores is the go-to convenience store. Our success and reputation are only possible through the dedication of our valued employees. Our staff is our best asset! We offer competitive pay, great benefits, and perks,
as well a positive work environment comprised of encouragement, hands-on training, a tight-knit team, and an open-door policy. QUALIFICATIONS Must be 21 years of age Able to lift periodically Cashier / cash handling skills Can walk/stand for shift duration Able and willing to work weekends and holidays Any cashier or convenience store experience is a plus, but not required.
We will train the right person! Are you friendly? Do you have excellent interpersonal skills? Are you reliable and trustworthy? Are you self-motivated and able to work independently? If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE
TEAM? We understand your time is valuable and that is why we have a very quick and easy application process.
If you feel that you would be right for this Entry-Level Customer Service Associate position at one of our convenience stores, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: Clinton, Illinois Background Screen Required Job Posted by Applicant Pro
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
