System and information technology consultant | San Jose, CA

Technology support to Moss Landing Marine Lab (MLML). The incumbent will establish and maintain working relationships with customers, recommend changes to improve productivity and services, identify, and remediate problems, develop practices and procedures and perform highly technical work in support of departmental and campus IT operations.

Key Responsibilities Provide technical support to customers, answer tech support calls and route trouble tickets to appropriate techs or other departments. Solve computer related issues, field technical questions and provide customer service support to end-users. Train and support users on hardware, software, network connectivity, and use of other

IT services. Troubleshoot applications, file services, operating systems and other technologies. Assist users with installing and troubleshooting printers, plotters, copiers, scanners, mobile devises and other application technologies.

Ensure systems and devices are properly connected and configured to operate within SJSU standards and best practices. Upgrade, update and patch software and operating systems, as necessary. Support G-suites, Active Directory users, passwords, security groups and file shares. Support specialized applications for academics, administration and research, as needed. Support and train users on academic technology, software and equipment. Manage IT asset inventory,

check-out, assist with check-out of assets to end users and train users on the use of the equipment.

Recommend new technologies and procedures for users to improve work flows and enhance productivity (i. e. Saa S and web-based tools, file shares, workstation setup, software utilities, etc. ) Install and configure operating systems, Active Directory, Microsoft Office applications, Adobe Suite, and other specialized administrative, academic, and research-related applications. Install and configure new applications in accordance with SJSU IT policies and best practices. Install, configure, and update computer virus protection, patch management, and other security software packages.

Utilize workstation imaging solutions to create, maintain, and deploy standardized operating system images consistent workstation experiences across each department. Configure, repair, and refresh desktop and laptop computers used by staff and faculty. Assist departments with support of specialized systems, instrumentation, and related software. Replace and upgrade malfunctioning or outdated computer components and peripherals. Install and configure new components (memory, storage, expansion cards, peripherals, etc. ) Assist with installation of servers, storage, UPSs, and network equipment and cabling.

Analyze computer system configurations and determine if additional components are required. Support A/V systems (i. e. specialized audio and video playback systems, projectors, MPUs, microscope cameras, etc. ). Track inventory of all workstations, laptops, tablets, mobile devices and other IT assets. Knowledge, Skills & Abilities Thorough knowledge and demonstrated technical proficiency in Microsoft Windows based workstations and server management (i. e. file sharing and print servers) Knowledge of alternative operating systems (Mac OS, Linux, Unix) Comprehensive knowledge of operating systems, Active Directory, Microsoft Office, Adobe Suite, databases, and other office productivity technologies Ability to think critically and analytically, analyze technical problems utilizing problem solving techniques, interpret and evaluate results, and develop recommendations and solutions understanding impact and implication of alternative solutions Demonstrated ability to operate workstation imaging solutions Demonstrated ability to train technical and non-technical users on applications and hardware and new technologies Demonstrated ability to effectively provide end users with effective solutions by gathering requirements and making technical recommendations Demonstrated ability to plan, organize, and direct work on assigned projects, and manage multiple projects simultaneously Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Ability to establish and maintain effective customer service relationships Ability to disassemble, repair, and replace internal computer components Ability to quickly adapt to changing environment and new technologies Ability to plan, organize and maintain inventory of all systems and other IT assets Strong communications, interpersonal skill and ability to manage projects Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Preferred Qualifications Experience troubleshooting computer hardware and peripherals Experience developing documentation for end-users Experience using a ticketing system for logging service requests and documenting outcomes Four years’ experience providing computer and software technical support and training Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: July 11, 2023 through July 25, 2023.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel 408-924-xyz X CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U. S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

The system wide policy can be found at calstate. /policy/9779821/latest/ and questions may be sent to onal Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.

Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure.

Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e. g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at www. sjsu. edu/clery/docs/SJSU-Annual-Security-Report. pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and interactionual Assault prevention information, and information about drug and alcohol prevention programming.

The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-xyz X or by email at nt to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at www. sjsu. edu/clery/docs/SJSU-Annual-Fire-Safety-Report. pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus.

A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-xyz X or by email at Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, interaction, interactionual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.

This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of interaction in all education programs and activities operated by the university (both on and off campus). #LI-RC1 Advertised: July 11, 2023 (9:00 AM) Pacific Daylight Time Applications close: Open until filled For more details: jobs-search. org/technology_san-jose-c426441/system-and-information-technology-consultant-san-jose_i1970179302