Location: Minneapolis, MN
Company: Wells Fargo
activities related to Customer Remediation and Redress Policy Execution within DPG. Learn more about the career areas and lines of business at. In this role, you will: Lead customer impact backssment for DPG issues and business operations/production events.
Drive risk backssment of potential new remediation and redress projects, partnering with Product, Analytics, Operations, Finance, Risk, Control, Legal, Compliance and other partners (including Customer Remediation COE and Redress Office). Partner with stakeholders including business owners in identifying and implementing the necessary corrective actions or enhancement to manage current customer impact and prevent future customer impact.
Provide DPG Point of Contact support throughout the lifecycle of remediation and redress projects: intake, root cause analysis, strategy/scope, population identification, data validation, execution planning and monitoring, QA or validation, and financial accruals/adjustment.
Be the point of contact for stakeholders for Customer Remediation/ Redress projects, incl. meeting representation, routine management, roadblock removal, concern escalation, DPG documentation, reviews. Provide customer remediation and redress expertise, as well as transparency on project status including reporting, governance routines, and escalation support. Conduct analysis to identify themes, trends and specific
opportunities for product, process, and control improvement.
Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: A BS/BA degree or higher. Financial services experience strongly preferred. Leadership skills including the ability to influence effectively in a matrix environment. Ability to execute in a fast paced, high demand, environment while balancing multiple priorities. Strong collaboration and partnering skills with cross-functional teams.
Critical thinker and problem solver. Curious, fast learner, proactive. Excellent verbal, written, and interpersonal communication skills. Advanced Microsoft Office skills. Ability to interact with all levels of an organization, including senior management. Experience developing improvement processes and implementation strategies. Experience with risk backssment and controls. Reporting experience, analytics experience, or a combination of both. Exposure to customer remediation, redress, or issue management. Track record of driving results. Job Expectations: This position offers a hybrid work schedule.
This position is not eligible for Visa sponsorship. Posting Locations: 401 S Tryon St - Charlotte, North Carolina 28282 550 S 4th St - Minneapolis, Minnesota 55415 7001 Weston Pkwy - West Des Moines, Iowa 50266 11601 N Black Canyon Hwy - Phoenix, Arizona 85029 Other hub locations may be considered. Salary Range: San Francisco, California: $115,900-$206,100 annual base. Posting End Date: 4 Jan 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9ae9acfc-eedeb-4720f79e1f98
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