Experience & Transformation Consultant Sr. | Seattle, WA

strategic priorities and goals.

Experience & Transformation Consultants use data-driven and people-oriented tactics to support divisional, line of business and enterprise-level performance, build capacity for continuous improvement, deliver on customer experience commitments, and transform business practices.

General Functions and Outcomes Identify and inform opportunities to build consistency, efficiency, accountability, and alignment into line of business and divisional systems and processes. Provide leadership for strategic improvement within and across line of business and divisional systems, departments and workgroups. Scope and inform prioritization of improvement and

change adoption efforts in alignment with line of business and enterprise strategic priorities and goals. Staff and support improvement opportunity intake mechanisms.

Facilitate discovery and planning events for department and cross-team initiatives. Conduct end-to-end process analyses to inform continuous improvement efforts and ensure alignment across teams. Measure improvement and change efforts to illustrate impacts to line of business and Cambia metrics and spread awareness of impacts. Manage and contribute to key processes and policies. Act as a change agent to foster and support a culture of improvement throughout the organization. Lead change by creating strong relationships,

modeling leadership behavior, and influencing partners. Escalate risks and issues as appropriate.

Additional General Functions and Outcomes for level II Deliver updates, proposals, and recommendations to the line of business and divisional Leadership Team. Represent line of business in cross functional workgroups and other venues across the enterprise. Manage and support line of business communications, partnerships, infrastructure, and collateral. Additional General Functions and Outcomes for Sr. level Lead major division-wide or cross-divisional improvement or line of business and change adoption initiatives. Coach, train, and mentor team members.

Represent department in the absence of senior leader. Minimum Requirements Demonstrated ability to adapt to a dynamic environment with changing requirements. Ability to make decisions with limited information; high degree of comfort working in ambiguity. Excellent written and verbal communication skills Experience managing initiatives involving multiple stakeholders. Ability to effectively explain complex concepts to various stakeholders across the organization. Is familiar with best business practices within and outside of the organization. Highly collaborative with the ability to work across and build relationships with diverse groups and individuals.

Excellent interpersonal, intercultural, and organizational skills with the ability to implement ideas in multiple and changing environments. Ability to drive change through influence. Ability to use data and metrics to identify and measure success of improvement initiatives. Demonstrated ability to lead large- and small-scale improvement activities using industry-recognized concepts, methodologies, and tools. Additional Minimum Requirements for level II Demonstrated ability to collaboratively identify problems with key partners and achieve partner buy-in and participation.

Demonstrated curiosity to tackle hard business problems using data and analytics to develop meaningful, practical solutions. Creative problem solver; comfortable with ambiguity and acting with limited information. Excellent presentation skills. Excellent facilitator capable of leading large and/or diverse groups through complex decision-making processes Additional Minimum Requirements for Sr. level Demonstrated experience leading large cross-functional process improvement and end-to-end business transformation projects. Extensive understanding of continuous improvement concepts.

Extensive understanding of change management principles. Ability to effectively drive results and influence across teams. Strong personal presence and comfortable presenting to executive level management. Normally to be proficient in the competencies listed above: Experience and Transformation Consultant I would have a Bachelors' degree in healthcare administration, business administration, or a related field and at least 5 years of experience in process improvement, change management, business or process analysis/engineering, portfolio management, or an equivalent combination of education and experience.

Lean or other improvement certification is preferred. Change management certification is preferred. Experience and Transformation Consultant II would have a Bachelors' degree in healthcare administration, business administration, or a related field and at least 8 years of experience in process improvement, change management, business or process analysis/engineering, portfolio management, along with demonstrated ability to work independently and lead teams. Experience and Transformation Consultant Senior would have a Bachelors' degree in healthcare administration, business administration, or a related field and at least 12 years of experience in process improvement, change management, business or process analysis/engineering, portfolio management, including at least three years in health plan operations or a health-related organization.

Work Environment No unusual working conditions. Work primarily performed in office environment. Occasional travel required. The expected hiring range for a Senior Experience and Transformation Consultant is $129,500 - $175,000 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location.

The bonus target for this position is 15%. The current full salary range for this role is $122,000 - $198,500Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights: medical, dental, and vision coverage for employees and their eligible family members annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date) paid time off varying by role and tenure in addition to 10 company holidays up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period) up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption) one-time furniture and equipment allowance for employees working from home up to $225 in Amazon gift cards for participating in various well-being activities.

for a complete list see our External Total Rewards page. We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, interaction, interactionual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email xyz X@.

Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.