Location: Austin, TX
Company: Roller Software
point-of-sale, self-serve kiosks, memberships and digital waivers processes. But here's the best part: our team. We're a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable.
We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our own success story and have fun along the way. We genuinely love what we do, and we're looking for like-minded individuals to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, then come aboard and let's create some unforgettable
experiences together at ROLLER! About the Role We are seeking a passionate Technical Support Specialist to join our growing global Customer Support Team. Bringing previous experience working with Point Of Sale (POS) Payments or within a Saa S company, you will be responsible for providing technical product support to our customers across the North American region.
You will become an expert in your platform and use prior knowledge from working in a Saa S company to troubleshoot questions from our customers and provide timely & quality responses to them. As you will be working within a global team of all remote workers, you will be able to manage your time, follow agreed support processes
and ensure you regularly communicate with the wider team. You will be working a 5-day working week, with 1 day being on a weekend and the other 4 days to be midweek.
Whilst this role is a hybrid role, you will need to be based in Austin, Texas to take advantage of our new office facilities! What You'll Do You will be the first point of contact for our customers - answer incoming calls, responding to tickets and engaging customers via live chat Consult with customers to provide information about our products and platform builds Learn our platform inside out, and be hands-on with the platform configuration Be hands-on with troubleshooting technical hardware issues that occur with payment and POS terminals Document, submit and track platform bugs until they are resolved (We use JIRA!
) Various administrative duties including market research, internal processes and ensuring consistency with the global team Deliver excellent customer service at all times Work closely with our AWESOME team to ensure our customers have remarkable experiences About You You must have experience working in a similar role within a Saa S or POS Payments business Whilst the role is fully remote, you will be located on the West Coast or comfortable working that timezone Formal IT qualifications, bonus if you have a bachelor's degree in a related field Experience using ticketing systems - we use Zendesk Extra points if you bring troubleshooting experience working with payments systems as well as API's Strong written & verbal communication skills You will be very tech-savvy and able to pick up new tools very quickly Willing to proactively self-learn about technology and work autonomously in a fast-paced, entrepreneurial environment You have demonstrated experience with troubleshooting methodologies and implementing them in your workflow Great customer service skills; demonstrated experience is a must!
High level of organizational skills and time management skills Strong attention to detail Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Claim up to AUD$200 work from home expenses per month 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers Free Medical Insurance 401(k) Plan Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly.
Regular events and social activities, fundraising & cause-related campaigns. you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Computer/Software Jobs encompass a range of professions focused on designing, developing, testing, and maintaining software systems and applications. These positions, such as software developers, engineers, programmers, QA analysts, and system administrators, often require strong analytical skills, proficiency in programming languages, and an understanding of software development methodologies. Key hallmarks of these roles include problem-solving, continuous learning in a rapidly evolving tech landscape, and collaboration with cross-functional teams to deliver functional and user-friendly software solutions.
Computer/Software jobs are roles focused on the development, creation, and maintenance of computer systems and applications. These positions often require strong problem-solving skills, proficiency in programming languages, and an understanding of algorithms. They range from software developers, who design and build software, to quality assurance analysts, who test and refine programs for optimal performance. Such roles are evolving with technology trends, emphasizing continual learning and adaptation. The field is characterized by a blend of creative and analytical thinking, where professionals work to innovate and optimize the digital tools that have become integral to modern life.
People: Centered Payments, and our team has the unique opportunity to help create a world in which payments make peoples lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you.
Net Spend Corporation is seeking a Senior Java Software Developer : Application Development Team to design and develop proprietary software in a highly secure and a heavy transaction: based environment. We are looking for well: rounded developers who have a proven track record of delivering scalable and robust business
applications. The ideal candidate must be capable of designing and developing new functionality as well as consistently producing on: going scheduled maintenance releases.
The developer will be part of an Agile team, developing proprietary software and technology to support our internal teams, external partners, and Net Spend cardholders. Net Spend processes millions of transactions every day using this technology. Our growth and profitability is directly tied to our ability to scale, adapt, and monitor this technology. Net Spend offers a fun, personable atmosphere where creativity, ingenuity and talent are encouraged and rewarded. Responsibilities: Deliver highly scalable and reliable
business applications using J2EE technologies. Maintain a suite of existing applications by implementing new features and fixing critical bugs.
Collaborate with other engineers on code reviews, internal infrastructure, and process enhancements. Ensure that unit and system tests are automated and complete per quality assurance requirements. Optimize performance and scalability as necessary to meet business and financial goals of application and environment. Adhere to current documentation standards and produce necessary documentation for training and compliance. Qualifications Skills/Education/Experience: BS/MS in CS or equivalent preferred, or equivalent work experience.
5+ years of J2EE development experience for proprietary technologies in a fast: paced environment. Strong Java skills and object oriented design experience, including working knowledge of core libraries and design patterns. Significant development experience in a Unix/Linux environment. Experience integrating with databases (preferably Oracle) and middle: tier application server architecture. Excellent verbal and written communications skills and an interest in working in a collaborative team environment. Demonstrated ability to deliver results, prioritize activities, and to manage time effectively.
Experience with Toplink or Hibernate is a plus. Experience with agile development methodologies desired. Preferred experience with JBoss, Weblogic, JMX, rule engine, and SOA. Significant experience with automated test frameworks (Junit and Web Unit). Prefer working experience with 3rd party integrations. Working knowledge of current software security technologies (encryption, authentication, etc. ), and their incorporation into software systems; experience with Atalla is a plus. Prefer experience in card processing and high: transaction processing environment. As provided in Net Spends Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
Job: IT : Applications Primary Location: US: Texas: Austin Or
is a leadership position within the engineering team and has significant opportunities for growth. Back-End Developer can sit remote (in Austin, Texas preferred) or work in office. Responsibilities Include: Design and implement new customer facing features and capabilities, up to and including enterprise level deliverables.
Create, analyze, and maintain reliable and secure back-end functionality Design and implement scalability roadmap Integrate data from various back-end services and databases Create user-friendly and intuitive APIs Remain knowledgeable of emerging technologies/industry trends and apply them into operations and activities Requirements: Bachelor of Science in computer
science, software engineering, or related field 8+ years of professional experience as a Software Engineer / Developer Expertise with languages such as Java, PHP, My SQL, SQL, and.
NET Experience running production systems at scale Experience with database applications Familiarity with cloud computing platforms including AWS Expert in server-side development and optimization of data, including database creation and management and debugging Advanced knowledge of object-oriented programming Proven track record of successfully leading large projects involving multiple team members Soft-skills: Excellent time-management and communication skills Takes initiative Problem solver Self- directed and motivated Proactive with communication Drive and desire to learn new things on their own
