Location: New York, NY
Company: Photoshelter
including universities, pro sports teams, corporate and consumer brands, and leading nonprofits. We were built by and for creative people, and we're committed to celebrating and supporting creative work. We're seeking a self-starting, innovative and collaboration-focused Software Engineering Manager to help architect, build and improve the apps that our clients depend on daily.
We are seeking a highly skilled and motivated Technical Support Manager to lead our dynamic Technical Support team. Our technical support plays a crucial role in ensuring the satisfaction and success of our customers. The ideal candidate will have a proven track record of success in B2B Saa S product support, exceptional
leadership skills, and a passion for delivering excellent customer service. As Technical Support Manager, you will: Lead the team of Technical Support Specialists, hire, train, provide guidance, mentorship, and support to ensure individual and collective success.
Foster a positive and collaborative team culture focused on delivering exceptional customer service. Identify opportunities to automate tasks and align service level agreements with internal and external customers to provide right sized outcomes for each product offering. Create a one stop experience for Technical support. Refine and manage an on-call support rotation with the team. Create clear documented repeatable processes
for issue resolution handling. Create clear delineation of duties from Customer success and Engineering teams to ensure smooth escalations and resolutions for internal and external customers.
Oversee the resolution of escalated customer issues, ensuring timely and effective solutions. Own the customer interaction for all Technical support needs. backss existing tools, make recommendations and implement changes to ensure the team has the right tools to do great work. Identify opportunities and implement strategies to improve efficiency, productivity, and overall service quality. Collaborate with other departments to address and resolve complex technical challenges.
Set performance goals and expectations for the Technical Support team, regularly monitor and evaluate individual and team performance. Continuously backss and enhance technical support processes to optimize efficiency and improve customer satisfaction. Implement best practices and stay abreast of industry trends to ensure the team's effectiveness. Develop and deliver training programs to enhance the technical skills and knowledge of the support team. Facilitate ongoing professional development to keep the team updated on the latest product features and industry advancements.
Requirements 7+ years of technical support experience in B2B Saa S environment. Excellent leadership, communication, and interpersonal skills. Proficient in Zendesk administration, with the ability to configure, customize, and optimize the platform for effective support operations. Familiarity with Jira and support ticketing tools. Strong technical background with the ability to understand and communicate complex technical concepts. Demonstrated problem-solving and cross-functional collaboration. Customer-centric mindset with a commitment to delivering exceptional service. Excellence in coaching others while continuing to accept feedback and learn Bachelor's degree in a relevant field or equivalent work experience.
This role can be located in: New York City (HQ - Hybrid); Tristate area (Hybrid); Alabama (Remote); California (Remote); Colorado (Remote); Florida (Remote); Illinois (Remote); Maryland (Remote); Massachusetts (Remote); Michigan (Remote); Montana (Remote); North Carolina (Remote); Oregon (Remote); Pennsylvania (Remote); Rhode Island (Remote); South Carolina (Remote); Texas (Remote); Virginia (Remote); Washington State (Remote) Our Commitment to Diversity, Equity & Inclusion: The team at Photo Shelter has a set of foundational values - among them are " we operate with heart" and " our integrity drives everything.
" As these values guide our company, Photo Shelter is committed to maintaining a welcoming and respectful workplace that celebrates each employee's unique identity. We recognize that diverse viewpoints and experiences are essential to the success of our team. Alongside our commitment to photographers and creative teams, we in turn ensure that team members from all backgrounds are supported to grow creatively and professionally in their careers at Photo Shelter.
We're proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. It's not about our bottom line, it's about the core values that drive us forward. Our management team and hiring managers are mindful of the needs of our unique community, ensuring that our workplace is inclusive, welcoming and safe for all. Benefits We're offering: An energized culture and environment: Internet Week called us one of the Best Places to Work in NYC Tech, with special recognition for our employee happiness scores.
Daily visual inspiration through exposure to amazing photographers, videographers and storytellers who use our tools. Benefits. We offer the usual good stuff. Competitive salary, 401(k) with company match, insurance coverage (health, dental and vision, life) starting day one, generous PTO, gym reimbursement and commuter benefits. The compensation range for this role is $110k-$140k (based on location and experience), plus variable pay incentive.
of improvement. Additionally SRE's will keep an ever-watchful eye on our systems capacity and performance. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you'll have the opportunity to manage the complex challenges of scale which are unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis and large-scale system design.
SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them
to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The US base salary range for this full-time position is $112,000-$162,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position
across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Minimum qualifications: Bachelor's degree in Computer Science, a related field, or equivalent practical experience. Experience with data structures/algorithms and software development in one or more programming languages.
Preferred qualifications: Master's degree in Computer Science or Engineering. Responsibilities Write product or system development code. Review code developed by other engineers and provide feedback to ensure best practices (e. g. style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Requisition #: 122783297567630022pca3lyuhf
algorithms, p2p, or applied cryptography Deep knowledge of Ethereum and the EVM Broad understanding of the Ethereum roadmap Understanding of different blockchain designs and their cryptography Strong understanding of distributed systems and computer science fundamentals
platforms and technology solutions for Compliance, External Vendors, Operations and other stakeholders and providing an opportunity to participate in all aspects of the application development lifecycle including participation in requirements analysis, application development, devising unit test cases, leading and mentoring teams, driving the technical direction of our projects while working closely with the project managers, business analysts and business users.
The ideal candidate will have a familiarity or strong interest in financial industry and strong hands-on experience in full-stack development using the modern technology stack. The candidate must have excellent programming and
data management skills. Responsibilities: Lead and manage a team of developers, providing technical guidance and mentorship Collaborate with stakeholders to understand project requirements and translate them into design and technical solutions Design, develop, and maintain high-quality software applications across the full stack, utilizing Python, React JS, Node JS, and Web Services Ensure the timely and successful delivery of projects by monitoring progress, identifying risks, and implementing mitigation strategies.
Ideal candidate is comfortable working in a fast-paced, creative and collaborative environment Conduct code reviews and provide constructive feedback to maintain code quality
and adherence to best practices Stay up to date with industry trends and emerging technologies and recommend innovative solutions to enhance our development processes Collaborate with cross-functional teams Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field 8+ years or equivalent of programming experience Proven experience as a Senior Software Engineer or similar role, with a track record of successfully delivering complex software projects Strong understanding of programming design concepts, data structures, and algorithms Strong proficiency in Python programming language and a deep understanding of its best practices and design patterns Strong knowledge of relational databases, and other data storage solutions, experience with SQL (MS SQL Server preferred) Familiarity with front-end libraries/frameworks (React JS with Redux preferred) Understanding of the API development with HTTP, REST and JSON (fastapi preferred) Hands-on knowledge of AWS tools and products such as EC2, S3, SQS, MSK/Kafka, Lambda Functions, Elastic Search, etc.
Strong troubleshooting and analytical skills; Detail oriented Strong cultural fit - teamwork, proactive/self-starter, results oriented and integrity Experience working with Docker, Kubernetes and Terraform are preferred Experience with Agile/Scrum methodologies Knowledge of No SQL database systems The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.
We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status. For more details: jobs-search. org/software-engineer_new-york-r782074/software-engineer-enterprise-engineering-new-york_i1985953477
who embodies our core values and is eager to take on challenges with a positive attitude. You will be responsible for the installation, maintenance, and troubleshooting of advanced Lutron and A/V systems across various prestigious locations nationwide.
The ideal candidate takes pride in their work, enjoys solving problems, and is both technology savvy and handy with a hammer. As a perk, this person will embrace travel to diverse and interesting locations nationwide. In other words, this person will not only work in Philadelphia where our primary office is located, but will frequently work in the most prestigious homes of Manhattan, The NJ Shore, Miami, and beyond. Experience & Qualifications:
Minimum 2 years industry-specific experience of programming, designing, and/or installing lighting controls, A/V equipment, TVs, speakers, networking equipment, and motorized shades Basic understanding of low-voltage wiring, A/V wiring, cabling Excited to travel to and work in diverse and interesting job sites nationwide Proven experience in programming Lutron and A/V systems Basic carpentry and general handyperson skills required A strong desire to delight our clients and provide the very best customer service Excellent communication, problem solving, and analytical skills Knowledge of Savant, Sonos, Wifi networks a plus Ability to lift 75 pounds, climb a 12-foot ladder, and perform manual work
Drivers license is required Day-to-Day Duties & Responsibilities: Program and install home automation systems Design solutions for clients’ needs Work with sales person when needed to develop solutions Diagnose and troubleshoot issues Clean job sites upon work completion Represent Springboard Automation on job sites Who We Are: Springboard Automation helps luxury homeowners realize beautiful possibilities, seamlessly integrating technology into the home.
We offer a fun and healthy work environment, competitive pay, a full benefits package including health insurance, 401k match, and plenty of room for continued growth and advancement. Maintaining a great culture and happy customers are our top priorities, and we're looking for positive, professional, results-driven individuals to join our incredible team.
In every aspect of our work, we strive to embody our core values that defines us: Go Above and Beyond to exceed expectations, Say it Positive by maintaining optimism in all situations, Be a Trusted Resource to guide clients to the best solutions, Own the Problem with empowered resolution, and Maximize Employee Happiness by fostering a fulfilling work-life balance. This ethos is not just our standard; it's our commitment to excellence in delivering unparalleled experiences in luxury home automation.
Think you're the perfect fit? Step up and join our dynamic team for a fulfilling role at the forefront of luxury residential A/V integration. The first step is to fill out this personality test, then cut and paste the results in with your application. Have fun, we can't wait to meet you! /personality/test Powered by Jazz HR
