Assistant Director-Vmo-Application Support - 3064 | Yonkers, NY

Detailed Information

  • Location: Yonkers, NY

  • Company: Montefiore Medical Center

and around the world. Join o ur award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution. We are hiring for an Assistant Director on our new VMO team to focus on the performance aspects of our relationship with vendors.

This position requires work experience measuring VMO performance in an enterprise IT environment. The Assistant Director IT Vendor Management is responsible for developing strong partnerships with key vendors, and internal customers and ensuring the understanding of their critical business needs. This position will contribute to enhancing and optimizing the processes and workflows established between Montefiore

and contracted vendors. In addition, this position will hold vendors accountable for contracted performance expectations to ensure members receive the highest quality of service and ensure financial compliance with IT’s contracts.

The Assistant Director is highly knowledgeable in the processes and applications leveraged to support their service area. The Assistant Director IT Vendor Management provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. RESPONSIBILITIES: Service-specific vendor performance management: Responsible for overseeing the vendor management process for Applications Support including

supervision and monitoring of IT Division vendor performance Responsible for ensuring processes are in place to monitor vendor performance against Service Level Agreements and key contract provisions; establish processes for vendor performance reporting and issue resolution.

Collaborate with IT vendor management team, stakeholders, and vendor to determine key vendor performance management metrics (e. g. KPIs, productivity, quality, time, innovation, cost, user experience, security, etc. ) Oversee management of service-specific vendor performance based on the metrics (e. g. KPIs, SLAs, XLAs, productivity, quality, time, innovation, cost, user experience, security etc.

) established by the IT vendor management team Work with key customer stakeholders and vendors to manage service-specific scope Collaborate with IT vendor management team, stakeholders, and vendor to create and maintain high-quality standardized service catalog with clear service definitions Review and address vendor performance, budget, and escalation reports Collaborate with IT vendor management team, stakeholders and vendor, to identify and execute continuous improvement plans (e. g, automation / innovation projects, and initiatives) Plan for future add-on services based on business need and Return on Investment Participate in RFP activities Responsible for monitoring and evaluating vendor performance and compliance with service level agreements, contract guidelines, regulations, disaster recovery and business continuity protocols and requirements.

Manage service-specific demand and delivery: Translate and communicate Service Area’s business needs into service-specific IT requirements Detect, evaluate, and escalate vendor service delivery issues Resolve problems at the operational level Work with Business Owners to develop and document Statements of Work (SOW) that support the outsourcing arrangement.

Relationship management: Oversee the demand routing and resolution process Develop, cultivate, optimize, and manage relationships with vendors and internal stakeholders. REQUIRED: Bachelor’s degree or equivalent experience 5-7+ years of experience working with vendors in an outsourced / managed services environment Advance knowledge in data analytics and data interpretation Expertise in managing challenging vendor situations with understanding of people dynamics and escalation procedures Understanding and experience of service scope, SLAs and their business implications, aptitude to ensure adherence, and recommend and implement changes to service catalog as per overall business requirements Previous experience driving operational and financial management and reporting, ability to design and solve for metrics across quality, productivity, user experience, innovation, cost, etc.

Excellent quantitative, analytical, organizational, and project management skills Proven ability to build trust-based relationships with senior management across IT, businesses, vendors, and other stakeholders Superior communication, negotiation, and influencing skills Experience in relationship building managing projects and working as a Lead to independently manage complex work Excellent communication skills to interact with vendors and business leaders Organizational and leadership skills DESIRED: Medical Center industry experience Knowledgeable in Epic Applications Knowledgeable in collaborative applications such as Zoom, Teams, Share Point etc.

Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in office as required, and to be vaccinated, including for Flu and COVID. Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 216886 Salary Range/Pay Rate: $140,497.50 - $187,330.00 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture.

We welcome your interest and invite you to join us. Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, interactionual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

LI-MF1-REDIRECT; SF-DICE-MIT

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