Location: Lawrenceville, GA
Company: Careerbuilder-US
and infrastructure. This includes creating change standards and procedures, impact backssments, prioritization and authorization, emergency changes, tracking, reporting, closure, and documentation. Additionally, this manager is responsible for tracking IT incidents and conducting trend analyses, conducting post-mortems after major incidents, and organizing the appropriate ITS teams to conduct root cause analysis.
Skills: - College diploma or university degree in the field of computer science and/or systems administration or equivalent work experience managing change and problem management practices. - ITIL v4 experience, with practitioner certification in change management preferable.
- Exceptional knowledge of computer hardware - Significant experience with desktop and server operating systems - Extensive application support experience - Working knowledge of a range of diagnostic utilities - Demonstrated experience with root cause analysis.
- Use of change, problem, and IT service management tools. - Knowledge of deployment and implementation methodologies (Agile, EDM, infrastructure etc. ) of related technical change management experience. - Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle. - Solid understanding of the software development lifecycle. - Understanding of configuration management principles. - Familiar with controls and audit compliance. -
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