Location: Rochester, MN
Company: Virtualvocations
and requests, handling escalated customer issues related to usage of the product and providing timely and effective resolutions Required Qualifications, Training, and Education: Bachelor's degree in business, management or related field preferred Proven experience in a customer support or service role, with a focus on Saa S products Previous experience in a leadership or managerial position in the Saa S industry is highly desirable Proficient in Mac and Google systems and applications Zendesk and Salesforce experience required
Psychologist Ability to work from home and provide teletherapy Comfortable with using IT training and support for virtual teaching Experience working with young children and adults with physical impairments
resource groups within the Service Now module and validate initial resource requirements for projects Required Qualifications: Associate degree in a business-related discipline Previous project management experience Strong skills in MS Office Suite including Project, Power Point, Visio, Excel, and Word Previous portfolio management experience Strong analytical skills and ability to identify trends and make informed decisions
trigger points within the assigned spend category Required Qualifications: Significant experience in Sourcing, Operations, or equivalent experience within the assigned spend category Strong experience within the assigned spend category Bachelor's degree from an accredited university or college (or a high school diploma / GED with significant experience in job family group/function), or equivalent experience/ knowledge
effectively with clients Qualifications: 5+ years of Service Now Development experience Experience with ITOM Suite, Service Now Admin certifications desired Background in software development or IT Service management Understanding of ITIL concepts and Agile software development practices Ability to work remotely and deliver to written requirements
