Location: Indianapolis
Company: Genentech
highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the consultative performance of complex implementations of Roche solutions and tailored customer training for Roche solutions to meet customer needs based on an individualized backssment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.
Acts as an advisor on customer issues and drives efficiencies & optimization for the customer and Roche through independent analysis and problem solving. Responsible for increased sales revenue by identifying opportunities for
additional assays or new system consumables for customers, (i. e. reagents, primary antibodies, bio-markers, software). Performs these job duties remotely and independently.
Advanced and specialized knowledge of particular area, system or equipment with regard to technologically advanced instruments and scientific applications. Requires specific training and certification. Utilizes independent judgment and discretion in analysis of customer particularized needs and problem solving issues that arise during the implementation process. May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position. Independently analyzes and resolves
most customer questions and problems and refers only the most complex issues to higher levels.
Provides project management responsibilities and serves as subject matter expert with customers. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. Regular and predictable attendance is an essential function of this highly responsible position. Skills 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment Ability to learn Roche solutions (i. e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends Effective written/verbal communication skills as well as project management experience Effective customer consultative skills which include advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships Can work as a field based individual contributor with independence and autonomy Education Associate’s degree in Medical Technology, Information Technology, Computer Science or Clinical Laboratory Sciences.
Bachelor’s degree and Clinical Laboratory certifications preferred
rate is between $18 and $20 per hour based on experience plus a 6% shift differential to paid for any hours worked during 2nd shift. How you will spend your time: Percentage of time on average spent on a responsibility, duty, or task to be successful: 20% Use resources to achieve outcomes: Manage your use of common software such as ECI, ADI, HRN, JIRA, and Teams.
Manage use of LIMS effectively in the lab by navigating the menus and screens presented, print paperwork, and research sample history. 20% Achieve daily production goals, troubleshoot and appropriately escalate instrument issues, Work according to assigned schedule within the framework of the attendance policy. Perform instrument
maintenance using given resources. 20% Support the Quality system: Adhere to the Work Instructions. Achieve and maintain audits for assigned tests and documents.
Maintain up-to-date knowledge of training document changes. Achieve high level of quality as measured through customer satisfaction (CARs/Customer Complaints). 20% Support the Safety program: Take appropriate actions to prevent safety related incidents and uses personal protective equipment appropriately, Achieve and maintain certification for safety courses. 20% Contribute as a team member: Communicate business needs to leaders, support team members in achieving team goals. Bring ideas and recommendations to improve process
and efficiency through the Lean initiative. Other tasks will include: Work collaboratively with other members of Laboratory Operations, Research and Development, Sample Processing and Maintenance and Calibration departments to resolve issues Work collaboratively with the Quality department on audits Work collaboratively with cross-functional teams to support Kaizens (brainstorming meetings)Specific Job Knowledge, Skill and Ability you must have to be successful: Successful applicants will have a positive attitude and like continually learning new skills Have mechanical ability and fine motor skills Able to do juggle various tasks that must be completed within the same timeframe Able to do repetitive tasks Maintain well-organized workspace Ability to identify and resolve issues (trouble-shooting) Complete actions with high levels of attention to detail Able to detect color and odor Able to apply process steps to complete actions Effective communication skills Effective time management Adhere to and support of the POLARIS Employee Handbook inclusive of the Standards of Conduct Learn and support of the quality management system Learn and support POLARIS Laboratories safety programs Other duties as assigned Required Qualifications GED or High School Diploma Safety Requirements OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
At POLARIS Laboratories, when going through the Laboratory it is required that you wear eye protection. Team members will be trained in the proper use and care of assigned PPE. POLARIS Laboratories provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. To ensure safety throughout the facility, all employees are required to maintain up to date HAZMAT, OSHA, RCRA, Methylene Chloride, and General Laboratory Safety training as defined within the POLARIS Quality System.
Compensation details: 18-20 Hourly Wage PIe19e137ebbd
Biotech/Pharmaceutical jobs involve roles in the development, manufacturing, and commercialization of medicinal products and innovative therapies. These positions often require a strong foundation in life sciences, and employees work in various settings, including laboratories, manufacturing facilities, and corporate offices. Characterized by rigorous research and adherence to strict regulatory standards, this sector offers roles ranging from research scientists and clinical trial managers to quality assurance specialists and regulatory affairs coordinators. Employees in this field contribute to advancing medical science and improving patient healthcare, often engaging in cross-disciplinary collaboration and operating at the forefront of technology and innovation.
Biotech/Pharmaceutical jobs involve roles in the development, manufacturing, and commercialization of medicinal products and innovative therapies. These positions often require a strong foundation in life sciences, and employees work in various settings, including laboratories, manufacturing facilities, and corporate offices. Characterized by rigorous research and adherence to strict regulatory standards, this sector offers roles ranging from research scientists and clinical trial managers to quality assurance specialists and regulatory affairs coordinators. Employees in this field contribute to advancing medical science and improving patient healthcare, often engaging in cross-disciplinary collaboration and operating at the forefront of technology and innovation.
Biotech/Pharmaceutical jobs encompass a range of careers involved in the development, production, and marketing of drugs and therapies derived from biological sources. These roles typically require a strong foundation in life sciences and may include research scientists working on new drug discovery, quality control specialists ensuring product safety, clinical trial managers overseeing tests on human subjects, regulatory affairs professionals navigating complex legal and ethical standards, and sales representatives educating healthcare providers on the latest treatments. These jobs are characterized by a blend of cutting-edge science, strict regulatory oversight, and the potential for significant impact on patient health and well-being.
