Senior Operations Services Supervisor (Senior Teller Manager) | Asheville, NC

Detailed Information

  • Location: Asheville, NC

  • Company: First Citizens Bank

service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate: Management Skills: Capable of managing and developing multiple teams to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with

those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Influence: Capable of building rapport with different personalities to drive positive results Agility: Able to process information and move quickly through problem resolution Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences Responsibilities: The essential functions of the job include, but are not necessarily limited to, the following: Operational oversight for multiple branch locations, ensuring compliance with all branch operations

policy and procedures Maintain a schedule and distribution of duties for remotely managed branches Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications: Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management Preferred Area of Experience: Management or supervisory experience License or Certification Type: Ability to travel frequently to other offices, bank customers, etc.

in personal mode of transportation. One day per week spent in secondary branch location Required, Possess a valid driver's license Required Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

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