Location: Knoxville, TN
Company: First Horizon National
the distinguished First Horizon Bank brand with other stellar associates, and apply for this position today! A day in the life of a Teller: Efficiently process financial transactions Through customer interaction identify cross-selling opportunities Collaborate with branch team to make First Horizon Bank the preferred choice of the customer Job Duties/Responsibilities Teller responsibilities include, but are not limited to the following: Ethically represent First Horizon in all interactions Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion and teamwork Provide award-winning customer service with a positive attitude Plan
and organize effectively to complete all tasks and responsibilities Process transactions accurately and efficiently in a fast-paced environment Demonstrate knowledge of available products and services Follow up on opportunities to retain, expand and deepen customer relationships Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts Anticipate and prepare appropriate responses for common customer reactions Demonstrate exceptional teamwork and potentially mentor new employees HOURS: Will average 20-25 hours Must be available between the operational hours of 8:00AM-5:00PM Monday and Wednesday, 8:00AM-6:00PM
Friday, and 9:00AM-1:00PM every other Saturday Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)PDN-9ae1dec-937f-0867b86325a6
Banking jobs refer to employment opportunities within the banking sector, which plays a pivotal role in the financial services industry. These positions range from tellers and customer service representatives to investment bankers and risk analysts. Key characteristics of banking jobs include handling monetary transactions, providing financial advice, managing clients' portfolios, and ensuring regulatory compliance. They often demand strong analytical skills, attention to detail, and a commitment to maintaining customer trust and confidentiality. With the rise of fintech, many banking roles also require adaptability to technological advancements and innovative financial solutions.
Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
Cross-sells appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union. Maintains basic knowledge on all credit union products and services and related policies,
procedures, and rules and regulations. Manages complaints, resolves problems, and answers questions regarding UT Federal Credit Union's products and services. Maintains the highest level of confidentiality with all member information.
Within established levels of authority, efficiently and accurately processes members' financial transactions, including Receiving, inspecting, and verifying cash and negotiable instruments for deposit, Processing account withdrawals, Accepting loan payments, Processing wire transfer requests, Issuing replacement debit cards, Issuing gift cards and travel cards, Processing credit card cash advances, and Performing a variety of other functions as directed
and in accordance with established policies and procedures. Within established levels of authority, performs member account file maintenance, such as address changes, etc.
Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions. Efficiently and accurately performs beginning of day and end of day duties including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc. Conducts basic vault functions, including balancing of the vault, Teller Cash Dispensers (TCDs), Teller Cash Recyclers (TCRs), Cash Drawers, Coin Machines, and Automated Teller machines (ATMs), as applicable.
May assist with branch audits, including Vault, TCDs, TCRs, Cash Drawers, Coin Machines, ATMs, Checks, Travel/Gift Cards, and Instant Issue Cards. Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents. Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills. PERFORMANCE STANDARDS: Financial Consultants (FCs) exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. FCs also exhibit patience and empathy and are responsive when dealing with members and employees. Successful FCs will be focused, well-organized individuals, with the ability to think on their feet.
They will consistently achieve referral and/or sales goals by identifying products and services that meet member needs. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. FCs are able to think creatively to find solutions and are motivated to take initiative as appropriate. MINIMUM REQUIREMENTS: Maintains the highest standards of ethical behavior. Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
Promotes awareness of the credit union mission and brand statement to the credit union membership. Abides by the Service Standards established by the credit union. Knowledge of financial products and services. Demonstrated sales skills and ability to meet sales goals. Has regular, predictable attendance. Excellent verbal and written communication skills to communicate professionally. Maintains a professional appearance in accordance with established dress code. Technological skills and knowledge, including computer literacy. EDUCATION/EXPERIENCE: High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales/retail environment ; or an equivalent combination of education and experience.
Job Posted by Applicant Pro
Banking jobs refer to a variety of roles within the financial industry, focused on the management, investment, transfer, and lending of money. These positions range from tellers and customer service representatives to investment bankers and financial advisors. They are characterized by their formal and regulated work environment, a strong focus on customer service and financial transactions. Operating within the core of the economy, banking jobs often require a blend of analytical skills, attention to detail, and a deep understanding of financial markets and products. Career growth and stability are common, with opportunities to specialize in areas like derivatives, asset management, or compliance.
Banking jobs refer to employment opportunities within the banking sector, which plays a pivotal role in the financial services industry. These positions range from tellers and customer service representatives to investment bankers and risk analysts. Key characteristics of banking jobs include handling monetary transactions, providing financial advice, managing clients' portfolios, and ensuring regulatory compliance. They often demand strong analytical skills, attention to detail, and a commitment to maintaining customer trust and confidentiality. With the rise of fintech, many banking roles also require adaptability to technological advancements and innovative financial solutions.
