Customer Care Advisor - Edwardsville | East Saint Louis, IL

most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers. Job responsibilities Engages

clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn

Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, , and ATMs to complete their banking needs whenever, wherever, and however they want Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience Required qualifications, capabilities, and skills 6+ months of customer service experience High school diploma or GED equivalent Preferred qualifications, capabilities, and skills Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills Strong desire and ability to influence, educate, and connect customers to technology Cash handling experience Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About Us: Dieterich Bank has approximately $1.2 billion in assets with 13 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. Dieterich Bank is honored to be one the best places to work in Illinois voted five years in a row.

We realize that you're not just looking for a job, but more specifically, a job you feel good about. We understand we all have commitments outside of work and Dieterich Bank makes it a priority to provide a fun, family-friendly, work-life integration environment to our employees. A day in the life of a Retail Banker: Your priority is to maintain a fun, friendly, professional, and respectful

environment as the customer experience is what makes Dieterich Bank different. In short, as a retail banker you will assist customers with new account set up, complete transactions for deposits and withdrawals, process payments, and cash checks.

You will be a resource for online banking assistance, fraud related questions, and address change requests. Part of the role also involves selling and promoting our products and services. Confidentiality and resolving customer concerns are a must! Qualifications: 1-3 years of experience working in a face-to-face customer service role preferably in banking Must be dependable and able to work Saturdays on rotation basis Must possess excellent communication

skills. Consultative skills to identify a client's financial needs.

In addition, must be able to communicate with customers well on a daily basis face-to-face or by telephone. Proficient in the use of technology (Microsoft Office, online banking, apps, etc. ) Must demonstrate our core values of Integrity, Value, Service Excellence, & Teamwork. Ability to work well with others and in a team environment, and assist other departments as needed Maintain accuracy by remaining detail focused consistently, and have the ability to organize efficiently Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself.

Interested in joining Dieterich Bank's Green Team? Apply today. Dieterich Bank is an EEO/AA/Vet/Disability Employer. Job Posted by Applicant Pro

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