Teller Bilingual Full Time Vancouver Mall | Vancouver, WA

high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back.

We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution with an uncommon commitment to decarbonization and sustainability. As the need to build a more sustainable, low-carbon economic system grows increasingly urgent,

we are dedicating half of our assets to financing the companies, investors, and innovators driving that change. We are reimagining how a bank should operate in a changing world.

JOB SUMMARY: The Banking Service Specialist is responsible for providing friendly, expedient, and professional customer service to Forbright Bank customers via telephone and/or written correspondence. This role supports a customer service environment that is focused on the Forbright’s mission, vision, and core values. DUTIES AND RESPONSIBILITIES: Handle inbound customer calls in a fast-paced contact center environment Use effective communication and probing questions and critical thinking skills to identify customer

needs and provide relevant solutions which may include offering banking products Ability to manage multiple tasks such as efficiently navigating between systems and resources Advise and educate customers on available Forbright digital tools and resources to improve the user experience Answer all inbound calls by welcoming callers in a polite, friendly, and professional manner Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly, and genuine and ensuring callers’ needs are fulfilled Provide outstanding customer service by demonstrating empathy, active listening, and professionalism Embrace continuous improvement and development through coaching and collaboration with manager and team members Adhere to established policies, procedures, and processes and exercises appropriate approval authority Ability to identify solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department Must be local or willing to relocate at own expenses Hours of operation: Monday – Friday (excluding federal holidays) 5am – 5pm PST QUALIFICATIONS: High School Diploma or equivalent Two years customer service experience preferred Previous job duties in a CSR / Customer Service Representative titled position preferred Knowledge of financial institutions Experience in the use of general math, ten-key, and basic computer skills Possesses excellent written and oral communication skills.

Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically Possesses exceptional analytical skills and use of sound judgement Competently handles a variety of task simultaneously independently Competently works under pressure, skilled at calmly diffusing highly charged situations, and works with a sense of urgency Proficient at researching and analyzing information Possesses strong interpersonal skills Possesses excellent collaboration skills and uses positive communication techniques to effectively resolve conflict Is a quick and thorough learner and competently applies newly learned information Detail oriented and skilled in data entry DESIRED EXPERIENCE: Demonstrated knowledge of ACH processing and NACHA rules/regulations, and wire transfer functions Knowledge of automated wire transfer software – Fiserv, Finastra Singularity, Federal Reserve Bank products/applications and Cash Management software Functional knowledge/understanding of accounting concepts and process POSITION REQUIREMENTS: The requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable employees to perform the essential functions. Work is conducted primarily in an office; however, some positions may be conducted remotely via technology.

While performing duties of this job, the employee may be regularly required for prolonged periods of time to: Sit or stand at a desk Walk, stoop down, crouch, kneel or bend over Use hands and fingers Utilize a computer monitor with visual acuity Operate technology and other office machinery such as printers, fax machines, scanners, etc. Communicate clearly both verbally and in writing with others The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience.

$45,000 (entry level qualifications) to $55,000 (highly experienced). ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. PERKS/BENEFITS: -Comprehensive health, dental, and vision plans-4 weeks PTO-401k + company match-Metro Smart Trip benefits ($50/mo)-Remote or hybrid work schedules for most positions-Bonuses for purchasing solar panels, electric vehicles, biking to work, etc. -Paid subscriptions to Veterans Compost, Imperfect Foods, and more!

-Best Workplaces for Commuters 2023 winner-The Washington Post Top Workplaces 2023 winner-American Banker Best Banks to Work For 2023 winner Powered by Jazz HR

We ranked #2 on the 2023 Linked In Top Companies list - and #1 among financial services companies - as the best workplace " to grow your career" in the U. S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace.

When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today. About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses.

If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come.

Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers

and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 1+ year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ year of experience interacting with people, demonstrated through work, military, or education Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work weekends and holidays as needed or scheduled This position is not eligible for Visa sponsorship Posting Location(s): 408 NE 81st St Vancouver, WA 98665 @RWF22 Pay Range $18.00 - $22.84 Benefits Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future.

Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees. 401(k) Plan Paid Time Off Parental Leave Critical Caregiving Leave Discounts and Savings Health Benefits Commuter Benefits Tuition Reimbursement Scholarships for dependent children Adoption Reimbursement Posting End Date: Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.

Please see our Drug and Alcohol Policy to learn more. Associated topics: bank teller, client, customer, customer service, customer service representative, deposit, saving, service associate, service representative, teller

Banking jobs refer to positions within the financial services sector where individuals manage money, credit, and other financial transactions for clients. These roles include investment banking, retail banking, and wealth management among others. Some characteristics of banking jobs are their focus on financial analysis, risk management, customer service, and compliance with regulatory standards. These roles often require strong analytical skills, attention to detail, and a solid understanding of financial markets. Additionally, banking professionals must continuously adapt to evolving financial technologies and regulatory changes.

Banking jobs refer to employment positions within banks and financial institutions. These roles encompass a variety of functions such as managing finances, providing customer service, analyzing investments, and overseeing loans. Key features of banking jobs include attention to detail, strong numerical ability, understanding of financial regulations, and a focus on customer satisfaction. As the backbone of financial services, banking careers require professionalism, integrity, and often a degree in finance, economics, or a related field. With the advent of digital banking, these roles are also evolving to include tech-savviness and adaptability to changing financial technologies.