Bank Teller | Pasco, WA

But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people.

You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About-Gesa Credit Union Role Summary: The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking

policies and procedures, and financial literacy, to serve as a resource to members. The MSA performs routine member transactions and raises more sophisticated transactions to more senior-level positions within the branch.

The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs. Member Service Associates are proactive in referring, following up, and contacting members through phone calls and other communication methods. What You Will Be Doing: Provide exceptional member service to all whom we serve. Solve problems, take ownership of member concerns, provide prompt

resolutions, and follows up as appropriate. Complex concerns are escalated to more senior level positions.

Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures. Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate. Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships. Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.

Perform transactions and service requests on member accounts in an accurate and timely manner. Accurately follow all cash handling procedures and balances cash drawer at the end of every shift Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act Assist members with Digital Banking enrollment, navigation, resets, and maintenance. Assist members with routine fraud disputes. Performs other duties and projects as assigned. About You: Professional written and verbal communication Make sound decisions that minimizes risk in a timely manner.

Ability to ask open-end and clarifying questions to understand member needs and deepen relationships. Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership. Respect and support all areas of diversity in the workplace and our membership. Complete assigned training programs in timely and accurate manner Participate in and support a team environment. Meet or exceed established service levels, job performance, and organizational goals. Constantly adapt to changing priorities with a positive attitude Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.

Exercises the utmost discretion and sensitivity when assisting with member transactions. What You Will Need: High School Degree or equivalent required At least one year of customer service experience preferred. Some cash handling experience preferred. Demonstrate and support credit union values and service standards. Attend and engage in community events on behalf of the credit union. Maintain confidentiality, control risk, and lead operations in accordance with company policies, procedures, and regulatory requirements.

Demonstrate a high level of personal integrity and ethics. Report for work on time and maintain a schedule of regular attendance. Some travel may be required. Proficient with varying levels of technology Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Dental and Vision Insurance 8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Salary Range: $18.50-$23.72 Get wise to what’s possible with a career at Gesa.

Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-xyz X or xyz X@ to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises.

This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State(s) in which the candidate will be performing work, as well as, a credit/background check and a skills backssment. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/interactionual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity ()

base and be able to further develop referral business brokers. Responsible for originating and funding SBA loans in designated area. Annual production objectives are generally around $10 million. Essential Functions: Ability to generate $8-10MM+ in new 7A Loan and SBA Express originations on an annual basis.

Ability to determine SBA eligibility and structure the loan request. Ability to complete a comprehensive summary of the deal to credit along with all required documentation from the customer so that credit can deliver a quick answer. Ability to work independently and be self-motivating. Proven track record/ability to demonstrate 7A and Express SBA loan closing volume over the last

few years. We will be looking to focus on owner occupied loans with the expectation that we will see some acquisition and expansion loans. We want to focus on the professional services, manufacturing, distribution, transportation, and retail sectors.

We would like to see the development of relationships with major franchisors expanding into our lending territory. Our goal with this position is to primarily drive 7A and Express SBA production volume. Requirements Desired Qualifications Thorough knowledge of the SBA lending programs as specified in the SOP. Five plus years of small business lending with a preference of most of those years in SBA lending. Must be or be working toward becoming

an expert in SBA eligibility and knowledge of structuring the loan to meet SBA eligibility.

Proven ability to effectively communicate the advantages of the SBA programs with prospective customers and to win the confidence of internal banking officers who would refer deals. Maintain consistent and effective communications with internal referring banking officers. Build a network of brokers who can refer quality deals. Must be able to read and spread financials, making balance sheet adjustments to reflect the balance sheet if the loan were to be made. PHYSICAL REQUIREMENTS: Ability to work full time, 40 hours per week. Ability to work additional hours if there is a business need.

Standing occasionally, 33%-65% per day. Sitting frequently, 66% or more per day. Speaking frequently, 66% or more per day. Listening frequently, 66% or more per day. Climbing rarely, less than 33% per day. Stooping, squatting, rarely, less than 33% per day. Lifting up to 25lbs, occasionally, 33%-65% per day. Manual dexterity, and fine hand manipulation, frequently, 66% of more per day. Overhead work, rarely, less than 33% per day. If you need reasonable accommodation to do the essential job functions, please provide details on the accommodation you would like to request.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

Banking jobs refer to positions within banks and financial institutions that deal with money management, investment services, and customer transactions. These roles can range from tellers and customer service reps to investment bankers and financial analysts. Key characteristics of banking jobs include a strong focus on accuracy, customer service, regulatory compliance, and oftentimes, a fast-paced environment. Employees in the banking sector typically need strong numerical skills, attention to detail, and the ability to understand complex financial products and services. With the rise of fintech, banking jobs are also evolving to include more technology-driven positions.

you provide excellent client service by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation.

At Key Bank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Responsibilities Embodies a strong client experience culture, being present with

every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Assumes responsibility for the efficient, effective, and accurate performance of teller functions.

Proactively work to identify and resolve client servicing issues, escalating as needed Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker Assist clients in achieving their financial goals and objectives through the use of financial wellness tools Participate in morning huddles and end of day debriefs Follows compliance, audit and security procedures, balances cash drawer within

balancing guidelines. Review and maintain knowledge of product guides, fees, and policies to stay current on offerings Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all Key Bank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications High School Diploma , GED, or equivalent experience (required) Experience Qualifications Experienced in a client service role (required) Experienced in cash handling (required) General understanding of PC with Windows based applications and calculator (required) Tactical Skills Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking) Strong work ethic and high level of integrity Excellent Time management skills Personal Skills Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals Critical Thinking: The ability to identify issues, communicate them, and explain the characteristics and steps in effective decision-making Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results Practical Skills Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience Risk Management: Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management Storytelling: Describes storytelling techniques, concepts, and potential benefits Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives Core Competencies All Key Bank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs.

occasional lifting of up to 30 lbs. Driving Requirements May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18 to $21 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 02/26/2024 Key Corp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing xyz X@.