Relationship banker lp ( safe) _ prattville | Prattville, AL

exceptional customer service and support of our Electronic Banking/Treasury Management products and services, whether it's new or existing customers, consumer or business-related, and to all employees as well. Essential Duties and Responsibilities : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential functions include, but are not limited to the following: Process and/or verify all online banking enrollment and maintenance requests with complete accuracy. Process mobile deposit transactions on a daily basis. Process customer e-statement enrollments on a daily basis. Assist customers in troubleshooting online banking,

Treasury Management Services [ACH Origination, Remote Deposit, Positive Pay] bill pay, mobile banking, etc. (phone calls and emails). Maintain Treasury Management Services pipeline spreadsheet (onboarding/maintenance).

Answer phones and/or messages sent through the online banking admin system, or customer support email, in a prompt and courteous manner. Record, track, and process mobile app & e-statement referrals and bonuses. Perform administrative duties for Treasury Management compliance. Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. Prepare miscellaneous reports/data

to Management as requested. Special projects and/or other duties as assigned by Management.

M inimum Qualifications : High School diploma or equivalent 1-2 years customer service/operations experience preferred Proficiency in Microsoft Office products to include: Word, Excel, and Outlook Proficiency in navigating multiple web browsers General understanding of technology as it relates to electronic banking services and support ACH working knowledge preferred. Skills, Abilities & Expectations : Must be dependable and able to work within the bank's specified work hours/schedule, and withstand varying degrees of stress Maintain superior detail-oriented organization and accuracy among all work.

Maintain confidentiality of all customer records, accounts and transactions. Provide superior customer service by resolving issues and providing accurate and timely information. Ability to handle multiple tasks simultaneously and work with limited supervision Integrity, discretion, and respect for confidential information are absolutely essential. Be familiar with and follow policy and procedures, and support Management's decisions and goals in a positive, professional manner. Stay abreast of regulatory requirements and complete annual compliance training applicable to the position Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect.

Attend work on a regular basis, on time, and withstand varying degrees of stress and constant change. Ability to work in a fast-paced, remote team environment, handle multiple tasks, and prioritize work Excellent interpersonal and communication skills Integrity, discretion, and respect for confidential information are absolutely essential Willingness to adapt to change Work within a variety of different software and web applications Able to prioritize duties and effectively manage time Analytical and problem-solving skills Maintaining a professional, business-like demeanor Physical Demands : This employee will occasionally lift and/or move up to 25 pounds.

The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Disclaimer : The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress.

This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.

Banking jobs refer to positions within the financial services sector where individuals manage money, credit, and other financial transactions for clients. These roles include investment banking, retail banking, and wealth management among others. Some characteristics of banking jobs are their focus on financial analysis, risk management, customer service, and compliance with regulatory standards. These roles often require strong analytical skills, attention to detail, and a solid understanding of financial markets. Additionally, banking professionals must continuously adapt to evolving financial technologies and regulatory changes.

Banking jobs refer to positions within banks and financial institutions that deal with money management, investment services, and customer transactions. These roles can range from tellers and customer service reps to investment bankers and financial analysts. Key characteristics of banking jobs include a strong focus on accuracy, customer service, regulatory compliance, and oftentimes, a fast-paced environment. Employees in the banking sector typically need strong numerical skills, attention to detail, and the ability to understand complex financial products and services. With the rise of fintech, banking jobs are also evolving to include more technology-driven positions.

Banking jobs refer to employment positions within banks and financial institutions. These roles encompass a variety of functions such as managing finances, providing customer service, analyzing investments, and overseeing loans. Key features of banking jobs include attention to detail, strong numerical ability, understanding of financial regulations, and a focus on customer satisfaction. As the backbone of financial services, banking careers require professionalism, integrity, and often a degree in finance, economics, or a related field. With the advent of digital banking, these roles are also evolving to include tech-savviness and adaptability to changing financial technologies.