Member Services Representative / Teller | Owatonna, MN

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Apply today. About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at. In this role you will: Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate

products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating

of terms and/or taking an application for a dwelling secured transaction.

As such, this position requires compliance with the S. A. F. E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of Interacting with Customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systeminteractionperience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needinteractionperience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to work weekends and holidays as needed or scheduled Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position requires SAFE registration at the time of employment.

Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http: //fedregistry.

nationwidelicensingsystem. org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to backss your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation.

Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Posting Location: 101 N Cedar Ave Owatonna, MN 55060@RWF22 Posting End Date: Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, interactionual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. PDN-9ac17151-cc15-4d36-adcf-7516ac9e4582

all tasks associated with opening new personal and business deposit accounts Assist customers with opening safe deposit boxes Professionally respond to customer inquiries Promote bank and cross sell bank products and services Greet and assist customers, process customer deposits, withdrawals, and payments Process customer requests for bank teller products and services; including cashier’s checks, gift cards, cash advances Verify and maintain records of cash in and cash out; balance cash and other transactions Process and balance coin through the coin machine; bag coins for shipment Record night deposit transactions Actively participate in community activities Perform other related duties as assigned

Ensure compliance with banking regulations and bank policies and procedures Job Requirements and Qualifications High school diploma Excellent interpersonal skills High level of accuracy and timeliness High degree of integrity and drive for excellence Strong aptitude for problem solving Regular and reliable attendance Perform duties in compliance with policy and procedures Competitive compensation and benefits package Equal Opportunity Employer Member FDIC For more information or to apply, email resume to xyz X@ Northern State Bank of Virginia Attn: Human Resources 600 Chestnut Street Virginia MN 55792 5.22 Job Type: Full-time Pay: $16.00 - $19.00 per hour Expected hours: 40 per week Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Experience level: 1 year Schedule: Monday to Friday Experience: Cash handling: 1 year (Preferred) Banking: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person

customer relationships. Leadership experience required and Teller experience preferred. Job duties include completing banking transactions, relationship building with customers, and supervising Teller staff. Must be able to work under pressure and have good judgment.

Excellent customer relations, cash handling, and sales skills required. Please click on or apply in person at Merchants Bank, Caledonia (1 Sprague Square). Questions can be emailed to xyz X@. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary: Merchants Bank is committed to providing each employee with a responsible position, training and

supervision. This commitment is maintained with the expectation that each employee perform their duties and responsibilities in an excellent manner. This position serves as an onsite team leader for all Teller functions, to ensure quality customer service, relationship building efforts, and processes are meeting standards on a daily basis.

Knowledge of teller duties, procedures, and bank products is critical. Close interaction with the other Lead Tellers is critical to coordinate efforts and ensure a smooth operation. Serves as a role model and monitors Tellers’ relationship building behaviors. Assists in monitoring relationship building activities. This position will be a working teller

also. Position requires a general knowledge of Bank operations and various departmental policies.

Must exercise independent judgment in a variety of situations. Position also requires organizational ability, initiative, and the ability to lead others. Responsible for helping to ensure relationship building goals are met. Monitors customer service standards to ensure excellent service is being provided. Monitors teller offages and sends to the appropriate personnel for approval of any offage over $25. The successful teller is one who excels in many areas. Detailed aspects of each area are as follows: Customer Service (Internal and External): Tellers play a vital role in providing service.

For many customers, tellers are their primary contact with the bank. Customer Service is measured by the degree to which the teller provides excellent service to customers and maintains constructive relationships with co-workers to ensure a more positive working atmosphere. Adheres to Bank customer service standards described in Service Plus and Welcome Home as follows: Acknowledges customers’ presence promptly with a “come on in” feeling, using a desk connector to help facilitate conversations, is aware of their surroundings and engaged in what is occurring. Sets aside their other work when customers approach Exchanges a greeting, smiles, and calls the customer by his/her name at least two or more times during the interaction Listens carefully to the customers’ requests, makes eye contact, clarifies facts and summarizes needs Demonstrates enthusiasm in handling customers’ transactions Explains banking procedures to customers in understandable terms avoiding Bank jargon Assists customers in the completion of bank forms, tickets, etc.

Politely refers customers to a Customer Service Representative when necessary Thanks the customer by name for their business and offers further assistance Anticipates customer traffic and plans accordingly to ensure customers are served promptly and efficiently Seeks assistance and guidance from co-workers in a timely and polite manner to avoid abrupt interruptions Refrains from conversations on the phone or with other employees when serving customers Cooperates with others and is effective in establishing working relationships Makes suggestions/referrals to enhance customer relationships as well as to help assist customers to take full advantage of our banking services and products Lead Tellers are expected to make 18 referrals per year resulting in sales Asks test benefit questions and clarifying questions to place the customer in the appropriate product or service.

Is able to summarize with the benefits and features of the product or service Creates relationship building activities and contests to increase product sales to existing customers. Assures product knowledge of all tellers in facility is at high level, thus encouraging them to identify customers who would benefit from bank products and ultimately introduce these products to them. Offers hospitality to waiting customers Creates “service plus” activities to maintain enthusiasm for outstanding service.

Leadership: Knowledge and ability to effectively provide work direction and/or supervision Ability to independently respond to questions and resolve problems encountered from all levels of Tellers Responsible for initial orientation and training of new Tellers to the Branch. Ability to effectively prioritize conflicting demands Ability to effectively establish scheduling to accommodate staffing level needs and understanding staffing models Ability to effectively resolve issues between tellers and other bank departments Independently resolves complex problems and issues using sound judgment Responsible for monitoring and enforcing drawer levels Identifies and resolves Teller balancing issues Provides coaching and mentoring to all Tellers in the Branch Responds to basic HR related issues and conducts performance reviews for assigned staff Provides input to hiring and salary review processes Assist with compliance, branch, and security audits May act as Branch Security Officer May serve as a Service Plus and/or Sales Plus coach Regularly attends and contributes to the Lead Teller consistency meetings Work Habits: Specific skills demonstrating work habits include: Complies with audit regulations concerning the security of the teller window, computer terminal, and branch location Processes transactions efficiently and accurately and has less than 2 teller mitek errors per month Does not hold up “cut off” times for item processing at the end of the day Uses the computer terminal correctly to verify the account status Keeps money counted down and places excess cash in a secured second drawer Develops speed in balancing the teller window Maintains a neat and organized work area by conducting daily clean sweeps Keeps to a minimum the number of times the teller window is closed to strap currency, review transactions, assist others, etc Projects a well groomed and professional appearance in conjunction with “all dressed up” Adheres to bank policy on absenteeism and the establish work hours Does not accept personal phone calls or allow other distractions which can be handled after customers leave the office Avoids excessive non business related emails (internal and external) Avoids excessive personal cell phone and internet usage and texting Cooperates with other staff members and responds to supervisory guidance and direction, asked good questions, listens and does the appropriate detective work to either help themselves or our customers.

Provides the process, expectations and an explanation of the “next steps” Assumes additional responsibilities such as ATM, cash items, vault, etc. Adheres to bank guidelines on handling CTR transactions, Reg E, and overall compliance Dependability: Specific skills demonstrating dependability include: Works independently Stays focused under pressure Completes work in a timely manner Arrives to work as scheduled Accepts accountability Adapts well to change Flexible to changing needs, such as staffing needs for the Branch Is confidential (Internal and External) Is a team player Employee will be expected to contribute to a positive working environment through words and actions Employee will be expected to greet internal and external customers in a friendly and outgoing manner.

Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service. Employees will be expected to complete compliance assignments as needed. Regular and dependable attendance is an essential function of the job. Adherence to compliance with laws concerning financial institutions and completion of compliance courses as required for job description.

Performs any and all other duties, as assigned, to increase performance of Merchants. Other Duties: Lead Tellers may be asked to accept additional duties to provide efficient office operation and to enhance the Lead Teller’s opportunity for advancement. Other duties are measured by the degree to which the Lead Teller assists in overall office operations to accomplish necessary functions and maintain the ATM, vault, cash items, auditing official checks, night deposit, drive-up window, auditing travelers’ checks, etc.

Specific skills demonstrating the ability to perform other duties include: Accepts requests to cross-train for additional duties Performs duties accurately within the established guidelines Completes assignments independently and in a timely manner Organizes time to complete duties without sacrificing service to customers Is innovative, comes up with marketing and/or campaign ideas Working Conditions: Inside environmental conditions. No environmental hazards such as chemicals. Constant use of equipment, including, but not limited to, use of the telephone, fax machine, copier, coin machine, adding machine, scanning machine, and computer.

Physical Demands: Predominately standing for extended periods, walking between units. Lifting and carrying of coin not in excess of 35 lbs. Average ability in manual dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear. Mental Demands/Competencies: Above-average ability or aptitude in areas of reasoning, intelligence, and clerical perception. Specialized knowledge in more than one area of bank operations as bank defined (i. e. opening accounts, vault, IRA, etc. ) Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines.

High school diploma or equivalent 3+ years of Teller experience or equivalent cash handling and customer service experience Ability to effectively provide work direction and/or supervision. Ability to effectively prioritize conflicting demands. Demonstrated proficiency in computer applications to navigate customer databases and system applications (CBS, Fast Teller, Nautilus, intranet, internet, e-mail) Knowledge of and ability to use I-Clock, Microsoft Excel and Word Relationships: Responsible to the Market President for fulfillment of Teller functions.

Will have extensive contact with internal and external customers, and is to conduct relationships in a manner that will enhance overall image of the Bank.

for someone that is friendly, outgoing, a quick learner, and team player. Previous customer service and cash handling skills preferred. In this position, you will be responsible for providing excellent customer service, cross selling products and services, and processing all types of banking transactions.

Please click on or apply in person at Merchants Bank, St. Charles (1130 Whitewater Ave). Questions can be emailed to xyz X@. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary: This position is considered one of our most critical front-line customer contact positions, as our customers have direct contact

with tellers for 85% of all their banking transactions. Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents.

The position requires good basic, general knowledge of all banking operations. The successful Teller is one who excels in many areas. Detailed aspects of each area are as follows: Customer Service (Internal and External): Tellers play a vital role in providing service. For many customers, tellers are their primary contact with the bank. Customer Service is measured by the degree to which the teller provides excellent service to customers and maintains constructive relationships with co-workers to ensure a more positive

working atmosphere. Acknowledges customers’ presence promptly with a “come on in” feeling and aware of their surroundings and engaged in what is occurring Sets aside their other work when customers approach Exchanges a greeting, smiles, and calls the customer by name Listens carefully to the customers’ requests, makes eye contact, clarifies facts and summarizes needs Demonstrates enthusiasm in handling customers’ transactions Explains banking procedures to customers in understandable terms avoiding Bank jargon Assists customers in the completion of bank forms, tickets, etc.

Politely refers customers to a Customer Service Representative when necessary Thanks the customer by name for their business and offers further assistance Anticipates customer traffic and plans accordingly to ensure customers are served promptly and efficiently Seeks assistance and guidance from co-workers in a timely and polite manner Cooperates with others and is effective in establishing working relationships Makes suggestions/referrals to enhance customer relationships Offers hospitality to waiting customers Work Habits: Specific skills demonstrating work habits include: Complies with audit regulations Processes transactions efficiently and accurately Develops speed in balancing the teller window Maintains a neat and organized work area Projects a well groomed and professional appearance Adheres to bank policy on absenteeism and the establish work hours Cooperates with other staff members and responds to supervisory guidance and direction, asked good questions, listens and does the appropriate detective work to either help themselves or our customers Assumes additional responsibilities such as ATM, cash items, vault, etc.

Adheres to bank guidelines on handling CTR transactions, Reg E, and overall compliance Dependability: Specific skills demonstrating dependability include: Works independently Stays focused under pressure Completes work in a timely manner Arrives to work as scheduled Accepts accountability Adapts well to change Flexible to changing needs, such as staffing needs for the Branch Is confidential (Internal and External) Is a team player Employee will be expected to contribute to a positive working environment through words and actions Employee will be expected to greet internal and external customers in a friendly and outgoing manner.

Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service.

Employees will be expected to complete compliance assignments as needed. Regular and dependable attendance is an essential function of the job. Adherence to compliance with laws concerning financial institutions and completion of compliance courses as required for job description. Performs any and all other duties, as assigned, to increase performance of Merchants. Working Conditions: Inside environmental conditions. No environmental hazards such as chemicals. Constant use of equipment, including, but not limited to, use of phones, fax machine, copier, coin machine, adding machine, and computer.

Physical Demands: Predominately standing for extended periods, walking between units. Lifting and carrying of coin not in excess of 35 lbs. Average ability in manual dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear. Mental Demands/Competencies: Above-average ability or aptitude in the areas of reasoning, intelligence, and clerical perception. Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines. 1+ year of cash handling and/or customer service experience.

High school diploma or equivalent. Ability to interact with others effectively. Basic math skills (addition, subtraction, multiplication, and division. ) Attention to detail. Ability to follow established guidelines and procedures. Knowledge of appropriate referral sources regarding customer issues or bank products and services. Relationships: Responsible to Lead Teller for fulfillment of Teller functions. Will have extensive contact with internal and external customers, and is to conduct relationships in a manner that will enhance overall image of the Bank.