Lead pbx operator | Oceanside, CA

Detailed Information

  • Location: Pala, CA

making sound decisions as needed. Must possess excellent communication skills and a clear speaking voice. Experience with, or knowledge of, PBX equipment; one-three years experience as a PBX operator is required; with progressive supervisory experience preferred.

Ability to operate a computer, typewriter, paging system, beepers, radios, copy machine and fax machine is required. Must be able to effectively resolve problems, based on commonsense use of reasoning ability as well as knowledge of established company policies. Must be capable of attending to many items and details simultaneously with accuracy. Ability to read, analyze and interpret documents such as safety rules, operating

and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively through paging system to entire property as well as in one-on-one situations with guest and other team members.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Essential Job Functions: Maintains appropriate staffing levels in PBX by interviewing, selecting, training, scheduling, evaluating, promoting,

disciplining and terminating team members, as needed. Supervises the activities of all PBX operators to ensure prompt efficient service is given in receiving and distributing calls, paging, wake-up service, do-not-disturb service and messages.

Updates telephone directory for the property as needed and maintains current phone directories from each department. Trains and directs PBX operators in proper emergency procedures and supervises the PBX operators in administering same, in a calm, efficient manner. Effectively resolves problems with the PBX operations as well as minor guest conflicts/complaints in a fair and equitable manner. Updates PBX training manual and implements same, as necessary.

Assists with phone repairs, ordering of equipment, moves and changes, as necessary; assures that all equipment functions properly; advises PBX staff of any technical problems with systems on property. Facilitates the flow of information throughout the PBX operation of Facilities by organizing and presiding over regularly scheduled meetings with all PBX team members. Held accountable for the accuracy and thoroughness of departmental records and reports. Maintain current knowledge of all dispatch procedures, train and assist employees as needed. Perform other duties as assigned.

For more details: jobs-search. org/architecture-construction_pala-c425539/lead-pbx-operator-pala_i1969454410

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