Location: Minneapolis, MN
Company: Ameriprise Financial
in improving the customer experience by gathering customer insights, analyzing data, mining information across all customer touchpoints and channels and translating it into actionable activities Key Responsibilities Use business architecture tools and techniques in a variety of business scenarios to backss areas for improvement and changes necessary to carry out strategy.
This includes capability backssments, solution analysis, investment prioritization, and road-mapping. Assist with the creation of journey maps and other analytical visuals used to convey the customer perspective. Support projects and operations to deliver on agreed-upon business outcomes. Build knowledge of industry,
technology, and end-user trends and educate both IT and the business on opportunities. Participate in Proof of Concept and Prototype initiatives to demonstrate potential value.
Advocate a Customer-Centric Culture. Lead by example by being an advocate for the Customer Experience across the organization. Become a trusted business partner on business architecture matters. backss innovative technologies that drive the business forward and maintain or create a competitive advantage for the firm. Ensure that the business architecture and customer experience strategy align to and enable business goals. Participate in cross-functional design teams and group discussions. Gather input about customer
experiences and opportunities for improvement. Understand key drivers of Vo C performance.
Develop and apply knowledge of related business capabilities, customer and market requirements, as well as enterprise and business architecture discipline. Build and maintain a strong business unit relationship, with expertise and insight into the business, the business strategy, and the industry. Gain knowledge and understanding of emerging technologies. Support the delivery of concept analysis work to evaluate opportunities and design solutions to support and inform domain and capability road maps. Required Qualifications Bachelors degree or equivalent in Computer Science, Business, or related field; or equivalent work experience.
5-7 years of relevant experience required. 2+ years relevant experience, including impact analysis, solution design, project delivery, business requirements, competitive and industry research, process documentation. Experience supporting or leading business process improvement/optimization/re-engineering initiatives or projects. Knowledge of basic architectural principles with an aptitude to learn methods and tools to solve for business challenges. Effective written and verbal communication skills. Ability to effectively communicate with peers.
Is resourceful and has an aptitude to learn quickly. Knowledge of Power Point, Excel and Visio. Preferred Qualifications Agile certification preferred. Experience supporting large projects during all phases. Ability to think strategically and understand the difference between long and short term priorities. High level understanding of business operations and key business drivers. Experience supporting Agile projects. Demonstrated success working in highly collaborative environment with ability to lead. About Our Company We're a diversified financial services leader with more than $1 trillion in assets under management and administration.
Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and River Source Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, interaction, national origin, genetic information, age, interactionual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Technology Line of Business TECH Technology PDN-9ae3cf45-a341-4d0c-bdb5-c52283c68238
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