Member Services Representative - Roxboro Office | Durham, NC

Detailed Information

  • Location: Roxboro, NC

  • Company: Piedmont Electric Cooperative

economic development, business engagement, youth education, grants to educators, advocacy for energy issues, community involvement, broadband connectivity, and emergency preparedness. Summary: Serve as the primary contact in providing services connects/disconnects, problem resolution, payment arrangements, collections, and other general inquiries from members.

Works in the contact center and as a cashier. Handles online requests and inquiries. This position reports to the District Supervisor. The hiring range is $24.13 to $25.34 per hour based on experience. This position is Monday - Friday, from 8 am to 5 pm. Successful candidates will be required to complete a background check and drug

test and must have a valid Driver's License. Principal Duties: Help to meet the needs of our members by providing them with information about their service, answering questions, helping them resolve issues, and ensuring that we provide them with outstanding service.

Process sign-ups, cut-offs, meter exchanges, security light problems, power outages, tree or right of way situations, and requests for meter tests as well as collecting and updating payments from members. Responds to member emails and other online requests. Provide suggestions to resolve and offer ideas to improve energy use to members. Determine the degree of urgency and if necessary, coordinate appointments for members to

meet PEMC Marketing Representatives. Explain delinquent account balances, returned checks, and draft or credit card payments.

Process non-payment disconnects. Make arrangements for delayed payments. Assist members who have been cut off for non-payment to secure funds from assistance agencies. Work with the Prepay system to sign up new members, explain the program, and assist existing members with debt recovery. Cut off and cut on delinquent accounts. Respond to member questions during widespread power outages. While performing cashiering duties, opens the mail, separate payments, and forwards to the remittance processing unit, opens drop box payments and distributes requests in envelopes to the specified employee, checks cut-off list, and updates payments.

Will serve as the office receptionist and greet visitors as needed. Must be able to travel between the three Piedmont locations (Hillsborough, Roxboro, Caswell) as needed. All other duties as assigned. “Piedmont Electric Cooperative is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status”. Powered by Jazz HR

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