Location: Charlotte, NC
Company: Hilton Charlotte University Place
Ensuring stellar customer service and providing memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage, and check-in/check-out processes, we’d like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied. Responsibilities: • Provide upscale guest service experiences for clients throughout their stay• Ensure clients are properly greeted upon their arrival•
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in• Promptly address guests’ requests• Actively listen to and resolve complaints• Ensure guests with special needs receive personalized services• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns• Inform clients of our hotel services, including breakfast and dining options• Promote all hotel amenities, conveniences, and programs offered• Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience• Examine daily duties, assign tasks, and check on progress• Recommend local tourist spots, including places to dine and shop• Establish
friendly relationships with regular hotel clients Qualifications: • Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred.
• Hands-on experience with Hotel Management Software (On-Q, a plus)• Proficiency in English; knowledge of other languages is a plus• Customer service drive with outstanding communication and active listening skills• Excellent problem-solving and multitasking skills• Leadership skills along with the ability to motivate a team into high-performance• Ability to work flexible hours• Strong sense of responsibility and a professional presentation• Experience: Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred) About Company: Our lakeside hotel is off I-85, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place.
PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.
Administrative/Clerical jobs encompass a broad range of roles integral to the smooth operation of any organization. Employees in these positions perform tasks such as data entry, managing calendars, arranging meetings, handling correspondence, and providing general support to other staff members. Key characteristics of these jobs include strong organizational skills, proficiency in office technologies, and excellent communication abilities. These roles are fundamental in ensuring that the daily administrative duties of the workplace are conducted efficiently, and often serve as a backbone to the managerial and operational teams.
Administrative/Clerical jobs encompass a broad range of roles integral to the smooth operation of any organization. Employees in these positions perform tasks such as data entry, managing calendars, arranging meetings, handling correspondence, and providing general support to other staff members. Key characteristics of these jobs include strong organizational skills, proficiency in office technologies, and excellent communication abilities. These roles are fundamental in ensuring that the daily administrative duties of the workplace are conducted efficiently, and often serve as a backbone to the managerial and operational teams.
Administrative/Clerical jobs encompass a range of office and administrative support duties. These roles are crucial for ensuring the smooth operation of businesses and organizations. They typically involve tasks such as data entry, file management, answering phones, scheduling appointments, and supporting other staff. Characteristics of these jobs include attention to detail, strong organizational skills, proficiency in office software, and excellent communication abilities. While they vary by industry, administrative/clerical positions form the backbone of efficient office environments, enabling other professionals to focus on their specific roles.
Administrative and clerical jobs encompass a range of office-based roles that are essential for the smooth functioning of organizations. These positions often involve tasks such as data entry, managing correspondence, scheduling appointments, and maintaining records. Key features of administrative/clerical jobs include strong organizational skills, attention to detail, and proficiency in office software. Employees in this field are typically great communicators and are able to multitask effectively in a fast-paced environment. Though duties can be diverse, they all contribute to the administrative support structure of a business.
