Location: Mountain Home AFB, ID
Company: General Infomatics
Mountain Home AFB, ID. (Monday to Friday, 0700a and 400pm) SUMMARY: The Deployment-Related Health backssment (DRHA) Appointment Clerk position specifically supports the 366th Operational Medical Readiness Squadron. The purpose of a DRHA is to identify and address a Service member's health care needs related to deployment.
DRHAs are a vital component of the Air Force's ability to provide effective care and treatment for members with deployment-related health concerns. This clerk position specifically follows, tracks, schedules, reschedules, and reports all statuses of the DRHA program. Members that are coming due for an backssment are notified and scheduled through this program office.
The DRHA clerk also notifies members of any additional requirements that need to be completed prior to, or after their DRHA backssment. This clerk works closely with the nursing and provider staff who see the patients either face-to-face, virtually, or telephonically.
Additionally, this position coordinates with numerous units across the base in order to best meet the scheduling needs of the mission, so clear communication and teamwork skills are a must. This clerk does not provide scheduling services for any other portion of the facility. MAIN RESPONSIBILITIES AND DUTIES Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging
or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using a government computer system (MHS GENESIS. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). Maintains accurate and up-to-date patient schedules and logs. Receives and electronically delivers telephone messages to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed. QUALIFICATIONS, SKILLS AND REQUIREMENTS High school or GED diploma At least six months of experience in medical office scheduling Ability to type a minimum of 50 WPM (computer keyboard) Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
Desired knowledge in the following systems: MHS GENESIS Defense Enrollment Eligibility Reporting System (DEERS) Ability to speak and communicate clearly in English Excellent customer service and adaptability General medical ethics, as well as telephone etiquette Ability to follow instructions and procedures in detail Desired: reliable transportation to commute to and from work at base.
SALARY AND BENEFITS $16.20 an hour Health & Welfare Benefits Vacations, holidays and sick leave Come join our team! General Infomatics (GI) is a minority owned, Service-Disabled Veteran Owned Small Business (SDVOSB), 8(a) Certified, Small Disadvantaged Business (SDB) headquartered in Mc Lean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified. Gold Hire Vets Medallion - Department of Labor Member of the Military Spouse Employment Partnership - Department of Defense Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation Equal opportunity/Affirmative Action Employer Must be able to pass a US government security investigation Job Posted by Applicant Pro
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Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.
