Location: New York, NY
Company: Accorhotel
midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time. Job Description Job Title: Assistant Front Office Manager Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures.
Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments. What is in it for you: Employee Discount Travel Program Employee Assistance
Program (EAP) Extended healthcare plan coverage Opportunity to develop your talent and grow with the Company Ability to make a difference through our Corporate Social Responsibility activities Salary Range: $60,000.00 - $65,000.00 / Year What you will be doing: The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit: Ensures that all Front Office Policies and Procedures are adhered to Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests
to ensure a seamless experience To understand and promote the hotel's and departmental vision Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations Develop and maintain standards for the department, while adhering to Accor's standards Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles Ensure that all Front Office team have the supplies needed to perform their duties Communicate and liaise effectively with other leaders in the department and hotel Creates an environment that allows Ambassadors to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts.
Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. Responsible to balance operational, administrative and Ambassador needs Responsible for ensuring consistency in exceeding guest service expectations Energize the brand by promoting our Guest loyalty program: Le Club Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation Reviews arrival reports and VIP's to ensure all special requirements are met or exceeded Conduct colleague performance evaluations on a timely basis, including corrective action and coaching.
Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors Qualifications Your experience and skills include: Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently.
Excellent verbal and written English skills; second language a plus, French preferred. Excellent interpersonal, communication, organizational, and computer skills. Willingness and ability to work a flexible schedule to meet business demands. Assist with additional projects or requests as needed. Additional Information Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. To join our Group, please visit careers. / All your information will be kept confidential according to EEO guidelines.
Administrative/Clerical jobs encompass a range of positions that provide support to an organization's operations, typically in an office setting. Key characteristics of these roles include handling correspondence, managing files, scheduling appointments, and maintaining databases. Employees in these jobs often serve as the backbone of a company, ensuring smooth internal communication and effective organization of records. Attention to detail, strong organizational skills, and proficiency with office software are quintessential for success in administrative and clerical positions.
Administrative or clerical jobs involve a range of office-related tasks that support the day-to-day operations of a business. Employees in administrative roles are often responsible for managing records, answering phones, scheduling appointments, preparing documents, and performing data entry. These positions typically require strong organizational skills, attention to detail, proficiency with office software, and the ability to communicate effectively. Clerical workers are key in ensuring that an office runs smoothly and efficiently, acting as the backbone to the administrative structure of an organization.
Administrative/Clerical jobs encompass a broad range of roles integral to the smooth operation of any organization. Employees in these positions perform tasks such as data entry, managing calendars, arranging meetings, handling correspondence, and providing general support to other staff members. Key characteristics of these jobs include strong organizational skills, proficiency in office technologies, and excellent communication abilities. These roles are fundamental in ensuring that the daily administrative duties of the workplace are conducted efficiently, and often serve as a backbone to the managerial and operational teams.
Administrative/Clerical jobs encompass a range of positions that provide support to an organization's operations, typically in an office setting. Key characteristics of these roles include handling correspondence, managing files, scheduling appointments, and maintaining databases. Employees in these jobs often serve as the backbone of a company, ensuring smooth internal communication and effective organization of records. Attention to detail, strong organizational skills, and proficiency with office software are quintessential for success in administrative and clerical positions.
