District Service Administrator | South Saint Paul, MN

Detailed Information

  • Location: South Saint Paul, MN

  • Company: Rihm Kenworth

to grow your career in an essential industry? Are you seeking an opportunity to apply your skills and gain additional experience, and grow with an established and dynamic organization? Is it important to you to set and achieve goals through incremental, sustained improvements?

If so, you will thrive in this environment. Please apply. RFC is proud to operate with Traction EOS - to foster an environment of focus and accountability, and to maintain a healthy leadership team. CLICK TO VIEW VIDEO - Why Rihm The District Service Administrator is primarily responsible for monitoring all parties involved in the work order system across multiple locations to insure correct billing and 100% manufacture

warranty policy compliance. They also perform general service department administrative paperwork and processing duties. The management and accounting of service department labor time resources is also a general purpose of the position.

They can complete all duties of a Service Advisor and fills in as needed. What We Offer Generous Personal Time Off Plan (PTO) + Holidays Medical, Dental, Prescription & Vision Coverage Health Savings Account (HSA) with Employer Contribution Flexible Spending Account (FSA) 401(k) Savings Plan + Employer Match Employer Paid Basic Term Life and AD&D Coverage Employer Paid Long Term Disability Insurance Short Term Disability Available with Employer Contribution

Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity) Company Paid Training Employee Assistance Program Company Discounts (ex.

Verizon Employee Discount) Red Wing Shoe Safety Footwear Program Responsibilities Review, Prepare and Post non-warranty repair orders for accounts receivable customers within 24 hours of repair completion, obtains PO from customers as required for billing. Review, Prepare and Post non-warranty repair orders for COD/CASH customers immediately upon repair completion during regular business hours (8am to 4pm) Perform first review of warranty repair orders and transfer to Warranty Analyst once all required documentation is provided.

Resolve and transfer back any rejected warranty repair orders daily. Maintain technician payroll throughout the week ensuring that all labor time is accurately accounted. Assist Service Advisors and Technicians with estimate and warranty questions. Assist management with special projects, audits, and reports. Perform booking of warranty, internal, and customer pay labor operations and times on each repair order generated. Assist Warranty Analysts with SRT capture to maximize sold labor hours Assist Shipping personnel with locating and identifying parts required for Warranty reimbursement Performs Service Advisor duties as needed to cover planned and unplanned absences.

Complete regular training sessions to help ensure familiarity with all warranty policies, procedures, and administrative tools Qualifications Minimum 5 years' experience as a Service Advisor in a Heavy Duty truck dealership Demonstrated customer service skills Ability to read and comprehend written instructions and information Background and understanding of trucks and truck equipment Highly organized Able to travel between multiple dealer locations in the Twin Cities metro area

View Jobs by Category >>

Related Jobs