Facility and Warranty Administrator | Ridgewood, NY

Detailed Information

  • Location: Brooklyn, NY

  • Company: Shake Shack

brands in the world. From our teams to our neighborhoods, we're committed to always doing the right thing. Our teams are the core of what we do and what we stand for-supporting them is part of our DNA. We'll provide you with learning and growth opportunities to set you up for success in your career.

Sharing ideas, having fun, and working collaboratively isn't just preached, it's how we do things every day. Facility and Warranty Administrator Summary Reporting to the Manager of Facilities, the Facility and Warranty Administrator is responsible for overseeing all aspects of warranty claims and support processes for existing Shacks and New Shack Openings (NSOs). This includes processing

warranty claims, coordinating with various departments, and ensuring that the Shacks receive timely and satisfactory resolution to warranty issues. Key Responsibilities Manage warranty process for specified region.

Determine warranty / non warranty items as they arise per location and assign to appropriate vendors. Determine warranty / non warranty items that need to be fast tracked according to situation. Manage contracts for new locations and work with regional Facilities Managers and Vendors to facilitate contracts. Attend NSO's during turn over to do NSO Facilities Punch Walk. Train Operations on NSO warranty process and procedures during turn over. Work with Manger, Facilities and

NSO Support to pull reports monthly / annually to rate warranty vendors and project GC.

Working directly with Facilities Managers to on board vendors for NSO's. Interface with Facilities Managers / Project Managers on best solutions to warranty issues. Meet timeline objectives for warranty process based on warranty process guidelines laid out for specific trades. Touch base regularly with supervisor to make sure short- and long-term goals are met for NSO warranty process. Knowledge, Skills, Abilities Able to be on call nights and weekends for emergency calls. Knowledge of Service Channel platform or other similar platforms. Knowledge of Restaurant Operations. Understanding of Facilities processes and procedures.

Related Experience Proven experience in warranty administration or a related field. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Attention to detail and accuracy in processing warranty claims. Familiarity with relevant laws and regulations governing warranties is beneficial. Proficiency in using warranty management software and Microsoft Office applications. Education Requirements Associate Degree - Preferred Bachelor's Degree - Preferred High school diploma or equivalent; additional education or certification in business administration or a related field is a plus.

Benefits Include Medical, Dental, and Vision Insurance Transit Discount Program401K Plan with Company Match Paid Time Off Program Flexible Spending Accounts Employee Dining Program Referral Bonus Online Training Program Career Development Corporate Fitness Discount Programs Choice of Global Cash Card or Direct Deposit Pay Range - $54,830.00 - $88,265.00 The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table.

Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built.and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we " Stand for Something Good.

" We are expanding across the U. S. and around the world! Join our #Shack Fam Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), interaction, gender identity, interactionual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

View Jobs by Category >>

Related Jobs