Operations/Coordinator, Insurance-Entry Level (MN office) | North Saint Paul, MN

Detailed Information

  • Location: Saint Paul, MN

  • Company: NFP

Equity and Inclusion (DEI) award from Insurance Business magazine. We are also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal.

Our personal commitment to our team and our clients has created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: . Summary : This position is responsible for a variety of tasks within

our agency. Manage the first impressions of all customers while efficiently handling a high-volume phone system. Ensure that all callers are routed efficiently to the proper parties in order maintain a high level of satisfaction.

Assist the Licensing and Support and Services departments with processing and projects as needed. The company's growth opportunities make this an ideal position if you're enthusiastic, motivated, and interested in becoming part of a well-established positive work environment. In addition, you can feel confident that you're on a career path that truly matters and makes a difference in this world. This is a full-time opportunity working daily from our Minneapolis

office. Essential Duties and Responsibilities: Contribute to the overall success and profitability of the agency.

Develop a working knowledge of the products and services offered within the department. Provide support to advisors prior to form submission (forms questions). Receive and review enforce forms completed and signed, policy criteria, etc. prior to submission to the insurance carrier. Monitor and enforce emails, phone queue and troubleshooting. Assemble/prepare and mail paper policy contracts, electronically file documentation to case files, photocopy documents, run reports, and track progress. Assist peers with processing as requested. Assist advisors with questions related to licensing and submitting new business.

Work cooperatively with New Business members regarding situations that may need special or priority handling. Manage check and overnight logs daily. Perform front desk duties; route and assist with calls. Greet visitors in a friendly and professional manner to welcome them to DBS. Order and manage all office supplies Perform other duties as assigned Knowledge, Skills, and/or Abilities: Team Participation: Must work effectively in a diverse group of people as a team member Basic computer proficiency Able to quickly learn new business systems/technologies Ability to communicate in a professional manner High focus on quality and customer satisfaction Flexible and able to react to change in a productive and positive manner Strong work ethic and ability to work with a sense of urgency Obtain knowledge of carrier applications Ensures that all DBS customers are provided service that is complete, accurate, prompt, confidential, and courteous Education and/or Experience: High school graduate or GED required, College or other higher education and training preferred Office experience required.

Ideal experience can include internships, administrative, operations, call center/receptionist, etc.

What We Offer: NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. NFP and You. Better Together! NFP is an inclusive Equal Employment Opportunity employer. PDN-9ae5e149-b5db-4f3d-afe1-9fb43c7ff97f

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