Program Assistant - GRAN Recovery Program - Covington, GA. | Covington, GA

Detailed Information

  • Location: Covington, GA

  • Company: View Point Health

With an emphasis on maintaining a positive therapeutic community, treatment interventions focus on promoting abstinence from substance use, shifting from addictive behaviors and effecting change in the individuals' lifestyle, attitudes, and values. We are looking for a Program Assistant to support the administrative operations for GRAN.

The position requires flexibility in job tasks and scheduling to accommodate needs of the facility to include some weekend and evening coverage. This facility requires alternating holiday coverage between all staff. The Front Office & Program Administrative Support is the administrative support for GRAN Recovery Center, reports to the Clinical Access Coordinator,

and is a key contact and resource to program staff, clients, and visitors for administrative information and technical assistance. Responds to questions, requests, or needs based on specific knowledge of the program and its operations.

The Front Office & Program Administrative Support is responsible for overseeing patient flow and ensuring the center's administrative needs are being met. Resolves routine administrative problems independently and registers new clients during intakes and transitions of care in a timely manner, assists with linkage to community resources, schedules, and tracks appointments with VPH providers, and answer telephone calls in a professional and courteous manner.

This position will maintain databases, logs, and other records of routine information.

Responds to requests for information and maintains an organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information. Duties & Responsibilities: Provides a variety of routine clerical functions within a mental health office setting within our Specialty Services AD programs. Manages lobby entrance including members, visitors, staff. Answers telephones and responds to inquiries about services. Works in a fast-paced environment that requires multitasking, excellent customer service & interpersonal skills to greet clients & visitors promptly and courteously.

Completes Point of Entry (POE) intake flow to include consents for services, release of information, financial application, etc. Answers multi-line phones, schedule appointments, data entry, scans/downloads info into ECR, and handles client's questions and concerns. Schedules intakes, doctor, nurse appointments; manage appointment reminders. Communicates assignments, messages, and other information to program staff. Maintains monthly DBHDD Programmatic Reports Orders supplies using Multiview. Manages credit card receipts and assists with reconciliation of PCard purchases.

Manages Time Clock program serve as Leave Keeper and report hourly payroll to Business Office; Consults with supervisor to resolve issues. Provide technical assistance as needed. Informs program manager of any abnormalities or trends revealed by the program data. Communicates and works collaboratively with team members, attend team meetings as necessary, and meets with supervisors to discuss performance. Assists with Access/Triage support for Residential Detox Services as needed. Provides direct care support as needed to clients during intake, admissions, and discharge process.

Other duties as assigned. Minimum Qualifications: High school diploma or GED AND Two years of general office or administrative experience. Preferred Qualifications: Minimum 1 year experience working in a medical/mental health psych office, or DBHDD. Outgoing, engaging, and personable communication skills Experience using Carelogic or other electronic record systems. Excellent computer skills including familiarity with Microsoft Word, Excel, and Med Terminology are essential. Highly organized and detail oriented Requirements/Competencies: Must be able to lift 20 pounds.

Requires long periods of sitting/standing. Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy. Candidates for selection must pass a criminal background check (including fingerprinting). Must pass a pre-employment drug screen and subject to random drug screens. Any combination of training and experience that would have enabled the applicant to acquire the necessary knowledge, skills, and abilities. Note: Some positions may require a valid driver's license. Benefits (for qualified employees): State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts) Paid New Hire Training Company contributes additional 7.5% of salary to 401(a) Retirement Plan No employee deduction for Social Security Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel Supervision, training, and continuing education opportunities available View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area.

It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, interaction, religion, national origin, age, disability, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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